Terms & Conditions
The Points Award System
Members earn points by buying and using the services of Icelandair and its service partners which are specified as granting Award Points.
No points can be earned prior to registration to the program.
Points can only be earned for flights flown by the member.
Only tickets indicating a published fare give points. No Award Points are given for fares issued under special agreements and/or special offers.
The number of points depends on the price of the ticket, length of the trip and booked class of travel.
No points are given for an issued ticket until travel is completed.
In the case of an upgrade, points are based on the class paid for. BEST and SPEC fares are not available upgrades for points.
Saga Gold and Saga Silver benefits only applies when travelling on Icelandair's schedule flights.
Earning Points
Every time you book a scheduled Icelandair flight or a partners' services, accommodation or car rental, you need to present your Icelandair Saga Card, or state the Saga number and name as it appears on the card. The number must be registered whenever a reservation is made, otherwise no points will be accredited to your account. Points can not be registered at check-in at airport. No points can be earned prior to registration to the program.
Two kinds of points are given: Award Points and Card Points.
Award Points are used to obtain travel, accommodation or car rental awards.
Card Points determine entitlement to membership of Saga Silver or Saga Gold.
All Icelandair scheduled flights give both Award Points and Card Points. Services purchased from partners give Award Points. Only tickets indicating a published fare give points. In the case of an upgrade, points are given based on the booked and paid class, not the upgraded class.
Points are given for completed travel. No points are given for tickets that are purchased but not used. Icelandair may add service partners to the program. Services of partners specified in the current points table give Award Points, but not Card Points.
In the case of a death of a member, one legal heir may apply for membership and have the Award Points transferred to the new account. Card Points cannot be inherited.
Points Statement
Members can study their points statements on our website by entering their username and password through the Log-in.
Points statements are also sent regularly by e-mail to members. To ensure recept of this your e-mail address must be registered in your profile.
Correction of Points Statements
If anything has been incorrectly registered or omitted in your statement you can send us a copy of your flight ticket or copies of recepts from our service partners within the next six months. For corrections to points registration for car rentals, you must send a copy of the car rental agreement, and for corrections to points registration for hotel accommodation, you must send a copy of the hotel bill to the Icelandair Saga Club. Air Iceland has to be contacted if points are missing for flight with them.
It is also advisable to keep all flight tickets and boarding passes in order to be able to claim a correction.
Travel Awards and Service Awards
Once you have accumulated a sufficient number of Award Points, you can apply for a travel Award or service Award. Members shall order travel Awards from Icelandair's Sales Office with at least one week's notice. Please state that a travel Award is involved when you book. Award Points can be used for friends and relatives.
Children aged 0-2 years need 10% of the full adult points requirement and children aged 2-16 years 50% of the full adult points requirement.
All Awards, flight, hotel and car rental shall be ordered with at least 7 day notice and not more than one year before the date of departure. An Award ticket is valid for one year from the date of issue and expired tickets cannot be renewed.
Award flights may be taken at any time of year. Seating availability is dependent on supply and demand. It is therefore vital for members to book their flights well in advance. Reservations for travel Awards on scheduled Icelandair flights may be changed after tickets have been issued. A handling charge of either ISK 5,000 or 6,500 Award Points will be made in such cases.
Please Note:
Members must hold a valid card and must have accumulated sufficient points to qualify for the travel or servic Award applied for. Award Points can not be used as part-payment for a flight ticket.
Points can be bought
With the Saga Club Buy program, you can purchase up to 60,000 Saga Club Award Points per member, per calendar year. Maximum 20.000 Award points can be bought in one transaction. Now if you're close to reaching an award, the Saga Club BUY program lets you purchase the points you need to reach your goal and claim an award. Please allow 24 hours for the points to post to your account.
To Buy, Give or Share points members have to sign in to ´My Account' on the right.
Sevice fee is added to each transaction
Points and Price Offers
Icelandair Saga Club has a special Points and Price Offers. Members can cash in Award points and pay a conciderable low amount of money for a round trip flight on Icelandair routes.
The Points and Price table is not valid during the period June 10 - September 1. Sunday rule applies. Maximum stay one month. No changes can be made once the booking has been made.
Taxes and Other Charges
You are personally responsible for payment of airport taxes relating to Award travel, and for other charges not included in the air fare.
The most convenient form of payment is for you to state your credit card number to be debited for such charges. Members can have tickets sent to them.
Service charge is on all Awards. USD 25 per adult, USD 12 per child.
No service fee is charged for an award booking if it is made through the Internet on the page Award Bookings All requests are answered within 24 hours.
Depreciation
Award Points are valid for up to four years, i.e. the calendar year when the respective flight is made and the three following years. If a member has not used their points for an Award flight or service by that time, all the points accumulated for the first year become void on December 31. Unused points earned during the second year become void at the end of the following year, and so on. All Card Points become void after one year.
The Saga Card - Lost or Damaged Cards
The individual whose name appears on the card is deemed to be its holder. Only that individual is authorised to use it.
The card is not a credit card. The card is and remains the property of Icelandair. Members get their first Saga Bonus Card after the first points for an Icelandair flight have been registered. Members shall notify Icelandair immediately if a card is lost or damaged. A fee of USD 7 will be charged to replace lost or damaged cards. Please contact the membership service phone at +354 50 50 100 or by e-mail icc@icelandair.is. A new card will be sent within 4 weeks. Until the new card is received, the member is advised to keep all flight tickets in order to be able to prove, if necessary, that he has flown Icelandair while waiting for the replacement.
News and Special offers
We regularly publish news for members here on our webside containing coverage of various matters concerning the club and Icelandair services. Special offers are also sent regularly by e-mail to members. To ensure reciett of this your e-mail address must be registered in you profile.
Special Travel Offers
A number of travel offers are offered to members of Icelandair Saga Club every year on a favourable terms. Details of offers are given on the clubs Travel Offers page.
Saga Silver
Saga Club members who earn 40,000 Card Points within a 12 month period are upgraded to Saga Silver. This entitles members to a number of privileges, and they continue to earn points as before.
Examples of Saga Silver privileges:
- Priority on waiting lists
- Check-in at the Saga Class check-in counters.
- Extra baggage allowance without additional charge; 10 kg to
- Europe or 1 additional bag to the United States.
- Access to selected Airport Lounges at Icelandair destinations.
Saga Gold
Saga Silver members who earn 80,000 Card Points within a 12 month period are automatically upgraded to Saga Gold. This entitles members to a number of additional privileges, while they continue to earn points as before.
Examples of Saga Gold privileges:
- Upgrade to Saga Class at check-in, subject to availability.
- Priority on waiting lists.
- Check-in at Saga Class check-in counter.
- Extra baggage allowance without additional charge; 10 kg to Europe or 1 additional bag to the United States.
- Access to Airport Lounges at all Icelandair destinations, with one guest.
- Free weekend stay at an Icelandair Hotel, Radisson SAS Hotel or Radisson Hotels and Resorts once during the validity of the card.
- Special parking space at Keflavík airport.
We recommend that Saga Silver and Saga Gold club members study their benefits guide, which provides details of benefits for each membership level.
Conditions for Membership
- Individuals, 18 years of age or older, are eligible for membership.
- Corporations, organisations and/or other entities are not eligible for membership.
- In applying for membership the applicant authorises Icelandair to use all stored information for marketing and public relations purposes.
- An application will only be accepted if it is fully completed.
- All applications and notifications of change of address or names must be signed by the applicant/member.
- Members may only hold one points account.
- A member may resign from the program at any time by sending written notice to Icelandair Customer Club along with his or her card, cut in half.
- All accumulated points will then be cancelled.
- Notice that each email adress can only be assigned to one member.
Renewal
Saga Club Cards have four year validity. If points are registered during the fourth year the card is renewed. New cards are not issued. If no transactions are registered during the fourth year and less than 10.000 Award points have been registered into the account the card is outdated and all points depreciate. If 10.000 Award points have been registered into the account the card is renewed.
Members who hold Icelandair co-branded credit cards have their Saga Bonus Club membership automatically renewed.
Saga Silver Club members must earn 30,000 Card Points within a 12 month period for membership to be renewed. If the stipulated number of points have not been earned within the 12 month period, the member will be sent a Saga Club Card.
Saga Gold Club members must earn 70,000 Card Points within a 12 month period for membership to be renewed. If the stipulated number of points is not earned within that period, the member will be sent a Saga Silver or Saga Club Card.
Please Note:
You must present your Saga Card when booking flights trhough Icelandair Sales Offices or other travel agents, and when shopping in our inflight Saga Boutique. The same applies when paying for services with the Icelandair co-branded credit cards.
Other Provisions
Icelandair reserves the right to terminate or change its Frequent Flyer Program at any time, with or without prior notice. This includes the right to change or terminate these terms and conditions, the Membership Guide, points structure, redemption terms and card issuing procedure. If the program is terminated, all accumulated points may be cancelled. Icelandair will make a reasonable effort to notify members if it is decided to terminate the program.
Icelandair shall not be liable for any loss or damage resulting from such changes in rules or termination of the program. Any change to these terms and conditions shall be binding upon the member 30 days from notification of change. A member who cannot accept the change shall return the card, cut in half, to Icelandair within 30 days of notification of change. The member will be deemed as having accepted the changes on using the card, or ordering or using any Award or benefit offered.
Award flights may under no circumstances be sold. Icelandair reserves the right to cancel Award flights that have been wrongfully obtained.
Unwillingness to comply with these terms, as well as other Icelandair Saga Club terms, can lead to confiscation of a member's card and cancellation of points.
All flight and service Awards are offered subject to changes and availability. In some instances Icelandair has made an arrangement with other parties to render certain services to members. Icelandair will make a reasonable effort to ensure that these services will be available to members, but does not guarantee their availability.
Icelandair shall not be liable for any loss or damage caused by provision or non provision of its partners´ services. Icelandair shall not be liable for any loss or damage caused by withdrawal of any of these parties from the program.
Icelandair will never share your email address with any third party. If you wish to be removed from our mailing database, please send an email to icc@icelandair.is with "Remove" in the subject line. By adding your address to the Netclub, you will receive regular emails from Icelandair concerning Internet-only special offers and other Icelandair-related promotional emails.
Terms & Conditions
I agree and accept to Icelandair adding my email address to their mailing list. I understand that members on this mailing list will receive weekly emails from Icelandair and that it is solely for the use of Icelandair.
All transactions over Icelandair´s website are subject to the Terms & Conditions set out herein. For the purpose of these Terms & Conditions, a "website" shall mean information distributed or transmitted world-wide via Hyper Text Transfer Protocol (HTTP standard) over Transmission Control Protocol/Internet Protocol (TCP/IP) net, also called the Internet.
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE USING THIS SITE AND, IN PARTICULAR, BEFORE ANY PURCHASE IS MADE. THESE ARE THE TERMS & CONDITIONS THAT APPLY TO YOUR VISIT AT THIS WEBSITE AND ALL TRANSACTIONS THAT YOU MAY MAKE OVER THE SITE, NOW OR AT A LATER TIME.
Icelandair maintains this website and other websites that are linked to this site and are subject to the ownership of Icelandair (collectively "the Site") as well as all information, software, photos, text, music, sounds and other materials and services rendered on the Site (collectively "Content"), for the use of members of the general public but only for the lawful purposes described below. Your attention is brought to the fact that the above does not include the services rendered by Amadeus Global Distribution System S.A. (hereinafter "Amadeus") on Amadeus´ websites, or any other material contained on Amadeus´ websites.
ACCEPTANCE OF THESE TERMS & CONDITIONS; JURISDICTION
In exchange for accessing and using the Site, you agree to be bound by these Terms & Conditions and to comply with all applicable laws and regulations. You represent and warrant that you have the legal ability to accept these Terms & Conditions on behalf of yourself or any party you legally represent. If any provision of these Terms & Conditions is held to be invalid, illegal or cannot be enforced, such invalidity, illegality or non-enforceability shall not affect the validity, legality or enforceability of any other provision of these Terms & Conditions. All exceptions and limitations apply only to the extent permitted by Icelandic law.
Kindly do not use or browse the Site if you do not agree to these Terms & Conditions.
The Site is operated from Icelandair´s offices in Iceland. By accessing the Site you agree that the laws of Iceland apply to the Site, the Content, your access, the use of and browsing the Site and all transactions over the Site, and you agree that any dispute or litigation shall be subject to the exclusive jurisdiction of the District Court of Reykjavík, or the Supreme Court of Iceland in case of an appeal. Those who access the Site from other locations do so at their own risk and are responsible for compliance with applicable local laws. Icelandair makes no representation that the Content on the Site is appropriate or available for use in locations other than Iceland and all access to it from states or territories where the Content is in any way, illegal. You acknowledge that Icelandair reserves the right, at its sole discretion, to refuse or terminate, without notice, your access to the Site at any time.
SUBMISSION OF INFORMATION, ICELANDAIR´S PROCESSING OF THE INFORMATION PROVIDED AND RESPONSIBILITY FOR THE INFORMATION THAT ICELANDAIR PROVIDES.
You agree to grant Icelandair unrestricted and complete license to use all data that you send to the Site, free of charge, but only to the extent that the registration and use of the data are a normal part of Icelandair´s operations. Icelandair is furthermore permitted to use such data for marketing purposes. This notice shall be deemed to be a warning of such processing. More specific information on the modus operandi, work procedures and other factors that apply to the processing of the data can be obtained at Icelandair´s office, i.e.:
Icelandair Head Offices
Direct Sales - Internet
Reykjavikurflugvollur
101 Reykjavik
Iceland
You are prohibited from transmitting to the Site any unlawful material, or any other material that could give rise to any civil or criminal liability under the law.
Icelandair Head Offices
Direct Sales - Internet
Reykjavikurflugvollur
101 Reykjavik
Iceland
You are prohibited from transmitting to the Site any unlawful material, or any other material that could give rise to any civil or criminal liability under the law.
The information does not embody any sales offers nor requests for acquisition offers for any securities, and the information cannot be depended on regarding any such investment plans.
The information published here has been written by Icelandair and originates from Icelandair itself and from other sources. However, Icelandair does not warrant or make any representation regarding the accuracy or exhaustiveness of the information, and no statement is made regarding such representation. In particular you should be aware that the information may be incomplete, errors may be found in the information and the information may be out of date. Therefore it is advisable to verify all information on this Site before any arrangements are made based on it by contacting the nearest Icelandair office, an Icelandair agent or a travel agency, whichever appropriate. Icelandair is not liable for any damage or non-financial loss that may result from the fact that access was attained or not attained to the Site or because any information published on the Site was relied on.
RESTRICTIONS ON YOUR USE OF THE SITE AND THE CONTENT
Your permission to access the Site is restricted solely to the access itself, to browse the Site and to purchase over the Site. You do not have permission for any other use of the Content or the Site. You may not link the Site to other websites, or incorporate the Site into another website without Icelandair´s written consent. All use of software other than the use necessary for the permitted applications is prohibited. Your permission terminates automatically if you violate any provision of these Terms & Conditions.
REVISIONS
Icelandair may revise, change or withdraw the Content, in whole or in part, at any time without notice. Icelandair may at any time revise and change these Terms & Conditions. By accepting these Terms & Conditions, you agree to be bound by any such changes or revisions.
SITES THAT ARE LINKED TO THE SITE AND ARE NOT OPERATED BY ICELANDAIR
Icelandair makes no guarantees whatsoever about any other websites, which you may access through the Site, but are not operated by Icelandair. Icelandair has no control over the content or arrangement of websites other than its own and can not be held liable for such websites or any transaction that may be conducted over such websites.
TRADEMARKS ETC.
Trademarks, service marks and trade names published on the Site are protected by law in Iceland and internationally. No Icelandair trademark, service mark or trade name may be used without Icelandair´s or the relevant partner´s prior written permission, except for the sole purpose of identifying the company´s products or services.
CARRIAGE, OTHER SERVICES AND PRODUCTS
Carriage by air of passengers, baggage and cargo is subject to the conditions of carriage of the relevant carrier which, in the case of Icelandair, are available from Icelandair´s agents or sales offices. Other services and products described on the Site are also subject to terms & conditions. Information on such terms & conditions is available from the relevant retailer identified on the Site. Furthermore, note that Icelandair is not liable for the services and products of parties other than Icelandair that are offered on Amadeus´ website.
