F.A.Q
When will I receive my new Frequent Flyer card?
You will receive your permanent membership card after your first points for a flight with Icelandair have been registered to your account.
If points are missing, you can send us a copy of your flight coupons along with your membership number by fax +354 50 50 737. +
You can send in corrections up to 6 months from the date of travel. No points can be earned for flights flown prior to enrollment into the club.
If points are missing for flights with SAS you must also send the original boarding passes.
We advice you to keep all flight documents, car rental agreements an Hotel receipt until points have been registered.
Our address is
Icelandair Customer Club
Reykjavik Airport
101 Reykjavik
Iceland.
