Lost or Damaged Baggage

To display information about your delayed bag, enter your 10-character file reference in the first box below, your last name in the second box and click the "Submit" button.

Example: ATLXS13166 Johnson

If your baggage was damaged en route, please file a damaged bag claim immediately upon your discovery that your bag was damaged.
The contact number for damaged bag claims is: 718-425-5620