Change or Cancel Booking | COVID-19 | Icelandair
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COVID-19 travel information

Find information about our COVID policies, travel requirements, and flexibility options to help you plan your travels.

Here you’ll find information affecting bookings which were made when Icelandair had specific COVID-related policies in place.

Find out the terms of changing or cancelling bookings made in this period.

Note that different rules may apply if you booked with a third party.

To make changes to a booking - whether COVID policies apply to them or not - please visit the My Journey portal.

Change booking

You may have the option to change your booking without a change fee if you have an existing booking for:

  • an international flight ticket (Economy Standard, Economy Flex, Saga Premium or Saga Premium Flex fare) issued before August 1, 2022.
  • an international flight ticket (Economy Light fare) issued before April 4, 2022.
  • a domestic flight ticket issued before October 1, 2021.

Note that fare difference may apply.

Change your booking online in My Journey. You can also make change your booking using our Icelandair app. Download from Google Play or the App Store.

Cancel booking

If your plans have changed and you need to cancel your ticket:

  • check the fare type you purchased from us. We have 5 fare types with differing features and flexibility reflected in the price. Our Economy Flex and Saga Premium Flex fares permit date changes and airfare refund. If you don’t know your ticket details, go to the booking confirmation email you received from us, or visit My Journey and input your information to find out.

Bookings with third-parties, travel agents, and for packages

For bookings made through third-parties, travel agents, and for package inquiries:

  • If you booked through a third-party (such as a booking website like Expedia) or travel agent, you must contact them directly.
  • If you booked a package through Icelandair Holidays, please contact us through this form.