Request forms

In order to make changes to the dates and/or routing of your flights please see the following options.

For bookings made directly with Icelandair:

• If your flight has not been cancelled you can change your booking yourself through My Journey.

For bookings made with a third party/travel agency:

• If your flight is within 48 hours and you still plan to travel please call our customer service center.

• If outside of 48 hours you will need to contact your point of purchase directly for any changes.

For more information on making changes to bookings, please see our change booking page.

For bookings made directly with Icelandair:

• If you have an existing booking made with Icelandair, you have the option to cancel your booking and receive a travel credit voucher, valid for 3 years.

Apply for a travel credit voucher

For bookings made through third-party/travel agency:

• Please contact your point of purchase directly to review your options to cancel your travels.

For more information on travel credit, please see our travel credit guide.

If your flight is cancelled, you’ll receive an email with all the relevant information and options.

For bookings made directly with Icelandair:

• If you want to travel, please call our customer service center for assistance with rebooking.
  
• If you don't want to travel, you can cancel your booking and apply for a travel credit.
  
• If a travel credit voucher does not suit your travel plans, you can request a refund.

For bookings made with a third party/travel agency:

• Please contact your point of purchase directly to review your options to rebook or cancel your travels.
  

For all medical, mobility, or disability-related matters, please fill in the below form by choosing "Medical and Disability Assistance" in the "Type of Assistance" field. This form can be used to submit both service and equipment related requests. We will respond to you within 24-48 hours.

If your matter requires immediate attention, please call our customer service center.

If you require assistance with a general questions (i.e. adding services for future flights, making a new booking, checking our flight schedule, etc.) our digital assistant Saga will be happy to assist. You can chat with Saga by opening the chat window on the bottom right corner of this page. If Saga is unable to resolve your request you can also call our customer service center.