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Request a refund

​In case you are unable to travel and need to cancel your ticket, you can request a refund for your ticket. We have temporarily moved our refund form to another page. 

We aim to process all refunds in a timely manner. However, given the unprecedented situation and the high number of requests we have received, considerable delays in the processing time of refunds can be expected. Please allow extra time for your refund request to be completed.

To request a refund, please fill out a request form on this page and help us to react faster.