Customer care

EU regulation 261/2004 applies to journeys to the EU, Norway, Switzerland, or Iceland when you're flying with an airline based in one of those countries. It also applies to flights departing from those countries, regardless of the airline. It does not apply to trips that begin and end outside this area. For example, a journey that starts in the USA or Canada and ends in the Faroe Islands or Greenland, even with a transfer in Iceland, is not covered.

Click on a card below to learn more about passenger's rights.

Passengers rights during a flight disruption can vary based on point of origin or destination. Below you'll find information regarding our other destinations.