If you need further services or special assistance, we are happy to help.
We are pleased to provide assistance to our passengers. If you need special assistance for your journey, please fill out the form below or contact us directly.
Special assistance includes, but is not limited to, wheelchair assistance, escort assistance for the visually impaired and storage assistance.
We provide our passengers with reduced mobility services in accordance with the IATA agreed categories. The agreed categories that we provide are:
|WCHR (Wheelchair to Ramp)||The passenger requires a wheelchair to move the distance to and from the aircraft and entrance, but can ascend/descend steps and is able to move to and from the cabin seat.|
|WCHS (Wheelchair to Steps)||The passenger requires a wheelchair to move the distance to and from the aircraft and entrance, is unable to ascend/descend steps and must be carried up to/down from the aircraft. The passenger is, however, able to move to and from the cabin seat.|
(Wheelchair to Seat)
|Passenger completely immobile. Requires wheelchair to/from aircraft/mobile lounge and must be carried up/down steps and to/from cabin seat.
If you are travelling with an electric wheelchair, please contact us at least two business days prior to departure to add the weight and battery information of your wheelchair to your booking.
Please note that lithium batteries for your electric wheelchair may not exceed 300Wh, or for a device that is fitted with two batteries, each battery must not exceed 160Wh.
A maximum of one spare lithium battery may not exceed 300Wh or two spares each not exceeding 160Wh may be carried in the cabin only.
If you require further wheelchair assistance, please contact our Service Center.
Expectant mothers must be in possession of a medical certificate not issued earlier than 72 hours prior to the commencement of travel if they are in their last month of pregnancy.
A blind passenger may be accompanied by a seeing-eye dog in the cabin provided that the dog is properly harnessed and muzzled. The dog is not permitted to occupy a seat and must not block the aisle.
Permits must be obtained for entry into the country of transit and/or destination where necessary.
For more information about travelling with your seeing-eye dog, please click here.
Icelandair will only accept one service animal in the passenger cabin per flight. Please contact Icelandair at least two business days prior to your departure to book space for your service animal.
Icelandair cannot be held responsible if the seeing-eye dog is refused entry or passage through any country.
Icelandair allows the following Portable Oxygen Concentrator (POC) systems on board:
The meals offered on our flights do not contain peanuts or peanut products, such as peanut butter. However, trace elements from peanuts may be found in meals.
Tree nuts (e.g., almonds) may also be found in meals on board, and fish and shellfish are sometimes on offer in Saga Class. Unfortunately, it‘s not possible to remove tree nuts, fish, or shellfish from the cabin.
In the case of severe peanut allergy, our cabin crew can make an allergy announcement on board asking other passengers on the flight not to consume foods that contain peanuts. Please contact Icelandair customer support and submit a doctor´s certificate at least 48 hours before departure to request an allergy announcement (please note this is only available on weekdays).
We do, however, wish to stress that Icelandair can in no way restrict other passengers from bringing or consuming their own food on the aircraft, and this may contain peanuts or other allergens. For that reason, it’s possible to find traces of peanuts on seat cushions, armrests, tray tables, or elsewhere in the cabin.
Icelandair cannot guarantee an allergen-free environment on board our aircraft. Therefore we strongly encourage passengers with severe allergies that can result in anaphylaxis to bring an epinephrine auto-injector (EpiPen®) and any other medications they may need.