If you need further services or special assistance, we are happy to help.
We are pleased to provide assistance to our passengers. If you need special assistance for your journey, please contact our Service Center at least two business days prior to departure in order to add it to your booking.
We provide our passengers with reduced mobility services in accordance with the IATA agreed categories. The agreed categories that we provide are:
|WCHR (Wheelchair to Ramp)||The passenger requires a wheelchair to move the distance to and from the aircraft and entrance, but can ascend/descend steps and is able to move to and from the cabin seat.|
|WCHS (Wheelchair to Steps)||The passenger requires a wheelchair to move the distance to and from the aircraft and entrance, is unable to ascend/descend steps and must be carried up to/down from the aircraft. The passenger is, however, able to move to and from the cabin seat.|
(Wheelchair to Seat)
|Passenger completely immobile. Requires wheelchair to/from aircraft/mobile lounge and must be carried up/down steps and to/from cabin seat.
If you are travelling with an electric wheelchair, please contact us at least two business days prior to departure to add the weight and battery information of your wheelchair to your booking. The electric wheelchair must not exceed the following dimensions: 35" height (889 mm) and 48" width (1219 mm).
Please note that lithium batteries for your electric wheelchair may not exceed 300Wh, or for a device that is fitted with two batteries, each battery must not exceed 160Wh.
A maximum of one spare lithium battery, not exceeding 300Wh, or two spares, each not exceeding 160Wh, may be carried in the cabin only.
If you require further wheelchair assistance, please contact our Service Center.
A blind passenger may be accompanied by a seeing-eye dog in the cabin provided that the dog is properly harnessed and muzzled. The dog is not permitted to occupy a seat and must not block the aisle.
Permits must be obtained for entry into the country of transit and/or destination where necessary.
For more information about travelling with your seeing-eye dog, please click here.
Icelandair will only accept one service animal in the passenger cabin per flight. Please contact Icelandair at least two business days prior to your departure to book space for your service animal.
Pets must be booked in advanced in the passenger's reservation. Icelandair cannot confirm animals travelling on flights operated by other carriers.