COVID-19 travel informationEntry requirements for all destinations

COVID-19 travel information

Through travel we connect people and places, and connections are more important now than ever. We know you have questions, so we’ve prepared a list of answers to help you plan.

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Cancel your booking and receive a Travel Credit Voucher

If you have an existing booking made with Icelandair, you may have the option to cancel your booking and receive a Travel Credit Voucher, valid for 3 years.

This policy applies until further notice and is valid for:

all international flights booked before July 31, 2021
domestic flights booked before June 9, 2021
domestic flights with travel period from July 24 until and including September 5, 2021

Travel Credit Voucher applies to all unflown flights for all passengers in the booking.
After receiving the Travel Credit Voucher, your tickets are voided, and you will no longer hold a ticket for the remaining part of your travels.
Valid for all Icelandair tickets (ticket number starts with 108).
Valid for all Icelandair classes of service.
Valid for all international flights booked before July 31, 2021.
Valid for domestic flights booked before June 9, 2021.
Valid for domestic flights with travel period from July 24 until and including September 5, 2021.

All Icelandair Travel Credit Vouchers that are issued due to COVID-19:

are valid for booking 3 years from the date of issue, and for travel 1 year from booking.
are valid for the amount previously spent on the fare, fuel surcharge, and airport taxes, including extra services purchased.
are valid as payment for all Icelandair flights on our website or via the Icelandair app.
are valid as payment for taxes and other fees.
are non-refundable, non-returnable, and have no monetary value.
are non-negotiable and cannot be extended.
can only be used for services as per the description on the voucher.
may not be sold, transferred or redeemed for cash.
will not be replaced if lost or stolen.
are void if used for commercial or promotional purposes, purchased, sold, advertised for sale or bartered.

The Icelandair Travel Credit Voucher is a form of refund for services not rendered. By accepting a Travel Credit Voucher as a form of refund you agree that the Travel Credit Voucher is a valid form of reimbursement and that the related card transaction will no longer be open for disputes. The conditions listed above must all be met in order to be eligible to receive a Travel Credit Voucher.

Except where prohibited by law, Icelandair reserves the right to refuse, void, cancel or hold for review any Travel Credit Voucher issued where a dispute has been filed or in connection with a violation of these terms and conditions.

Cancel booking and apply for a Travel Credit Voucher

For bookings made through third-parties, travel agents, and for package enquiries:

If you booked through a third-party (such as a booking website like Expedia) or travel agent, you must contact them directly.
If you booked a package through Icelandair Holidays, please contact us through this form.

We've created a guide to our Travel Credit Voucher to answer the most common questions.

Assistenza\\covid-19\\Cancel booking

COVID-19 travel information

Cancel your booking and receive a Travel Credit Voucher

Terms and conditions