We want to remain flexible and understanding of all of our passengers’ needs in these difficult circumstances. Find out about the options we are offering to our customers, along with the latest flight information.
Due to the outbreak of COVID-19, many countries are experiencing some rough turbulence, and Iceland is no exception. Confronting this health crisis has revealed new challenges, and has led to new ways of thinking and looking for solutions.
We understand that you may have questions in these fast-changing times and we wish to assure you that our team is working hard on answering your questions. Here are the most frequently asked questions we have received, and advice for what you can do if your travel is affected.
Yes. At Icelandair, safety is always our number one priority – for our customers and our employees. Research has shown that the risk of communicable diseases being transmitted on board an aircraft is minimal. Our cleaning process is robust and we use disinfectants that have proven effective against viruses. Please be reassured that we have taken precautions. Read more about our measures in response to COVID-19.
No, at this point in time there are no requirements for tourists to self-quarantine. For information for tourists, please visit the official site of the Directorate of Health in Iceland.
Please note there is a ban on public events and gatherings organized for over 20 people, effective until April 12.
From March 19, Icelanders and residents of Iceland are required to go into 14-day quarantine upon arrival in Iceland, regardless of where they have traveled from.
The Icelandic Directorate of Health has decided to further expand the high-risk areas for COVID-19.
Tourists: At this point in time, tourists to Iceland are currently not required to go into quarantine upon arrival in Iceland. For information for tourists, please visit the official site of the Directorate of Health in Iceland.
Icelandic citizens and residents: As of March 19, 2020, all arriving Icelanders and residents of Iceland are required to undergo a two-week quarantine regardless of where they have traveled from. Excluded from this are flight crews and cargo crews. More information is on the website of the Department of Civil Protection and Emergency Management.
You can monitor our flight status page on the Icelandair website. Here we list cancellations to today's flights.
As our flight schedule becomes clearer in response to new travel policies, we will publish a list of any canceled flights.
If your flight is canceled, we will send an email to the contact provided in your booking with all the relevant information. Please make sure your contact details are up-to-date. You can update your contact information under Manage Booking on the Icelandair website.
As we are currently managing a number of flight changes, unfortunately, information from us might take some time. We thank you for your patience.
If your flight is canceled we will send an email to the contact provided in your booking with all the relevant information. Please make sure your contact details are up-to-date. You can update your contact information under Manage Booking on the Icelandair website.
If you have a booking made through a third party (eg, a travel booking website such as Expedia, or through a travel agent), you need to contact the ticket vendor.
If you are part of a group booking, please contact the group leader.
If you booked a ticket for travel up to and including May 31, 2020, we are waiving the change fees for your booking. To change your ticket and not incur a change fee, your new travel period must be completed by January 1, 2021.
You may cancel your booking and apply for a Travel Credit Voucher:
For bookings made through third-parties, travel agents, and for package enquiries:
If the above conditions do not apply to you, the refund amount will depend on your ticket fare type.
Yes, at this time changes can be made to your booking online by using the Manage Booking feature on our website. To access this feature, you will need your 6-digit booking reference and the last name of the passenger traveling.
You may use this function to make changes in accordance with our change fee waiver.
These changes will not incur a change fee, and you will only be charged the applicable fare difference.
Not applicable for the following:
If you have a booking made through a third party (eg, a travel booking website such as Expedia, or through a travel agent) your ticket can only be changed with the ticket vendor.
Ticket numbers that begin 108-240 can be changed with Icelandair and via our website (Not applicable to Economy Light fares).
If you are part of a group booking, please contact your group leader.
We are experiencing high volumes to our service center at the current time.
As a result, our customers have a lengthy wait before an agent can answer their call. At the moment, we are focusing our resources to servicing customers with flights within the next 48 hours.
Before contacting us, we recommend the following
If you still require assistance, please fill out this form.
For people who still need to fly, be assured that we comply with recommendations around social distancing on board our aircraft.
On board, we have made middle seats unavailable whenever possible. If you are currently booked in a middle seat, you will likely be moved to a window or aisle seat. If passengers are traveling together and wish to sit together (such as couples and families), we will assist with this during airport check-in.
Note that on board, for the safety of passengers and crew, we have reduced our food and drink service.
These social distancing measures will be in effect until May 31.
Yes. To minimize health risks to passengers and staff, we are taking the following proactive measures on our flights as of March 20.
You are welcome to bring your own refreshments on board, but keep in mind that alcoholic beverages are strictly prohibited.
Between Europe and Iceland:
Between North America and Iceland:
Saga Shop is temporarily unavailable on all flights.
Yes. Food and drink service in the Saga Lounge has been limited to ensure the safety and well-being of our visitors and staff.
Fresh food items are no longer served, but drinks remain as normal. Snacks and candy are offered, and we recommend passengers take snacks with them from the Saga Lounge on their flight.
Passengers should also expect changes in the lounges that we partner with in destination airports. Some are either closed at the present time, or have limited service.
For the next three months we are giving all Saga Club members Bonus Tier Credits. The amount of Bonus Tier Credits members will receive is the average number of Tier Credits they have earned for Icelandair flights over the last 12 months. Bear in mind that Tier Credits determine whether members are eligible for the status of Saga Silver or Saga Gold membership and that members earn them for flying Icelandair scheduled flights. If you have more questions, please read on.
Who is eligible for the Bonus Tier Credits?
All Saga Club members that have earned Tier Credits for an Icelandair scheduled flight in the last 12 months are eligible for the Bonus Tier Credit.
How much Bonus Tier Credits will I receive as a Saga Club member?
The amount of Bonus Tier Credits you will receive is the average number of Tier Credits you have earned for Icelandair scheduled flights in the last 12 months.
When do I get the Bonus Tier Credits?
The Bonus Tier Credits will be automatically credited to your Saga Club account on the last day of the month.
When will this take effect?
This will take effect on March 31st and will last for three months, ending on May 31st.