COVID-19 travel information

For now, travel has changed, and we want to help you prepare for your upcoming flight. Here’s a handy checklist covering the important things you need to know before you take off:

• If you're visiting Iceland or transiting via Iceland, pre-register online
• If you're visiting Iceland, ensure you have a negative COVID-19 test before flying (unless exempt)
• Check entry requirements at your destination
• Ensure we have your correct contact details
• Bring a face mask
• Limit your carry-on
• Check airport website for terminal 
• Remember your headphones
• Download our app
• Do not travel if you are unwell
• Read our Safe Travels page

We’re excited to welcome you to Iceland! 

We know it may have been some time since your last travel experience, and you might have concerns. Travel these days doesn’t need to be complicated, provided you have your documents in order and you know what to expect. 

We want to help make your arrival a smooth experience, so here’s information to guide you from the plane, through the airport, to Iceland’s welcoming spaces. 

Planning information

covid.is is the official government website. It's full of all the information you need regarding entry restrictions, testing and quarantine requirements, and more. We also have plenty of information for planning a trip on our Visiting Iceland page.

Pre-register your visit

Before you fly, please ensure you register your arrival at covid.is.

Keflavík airport

Icelandair passengers from Europe and North America land at Keflavík International Airport (KEF). Once inside the terminal, it’s a small, walkable airport with everything you need. There are stores and restaurants, and look out for taps near restrooms where you can fill up water bottles with pure Icelandic water. Check out a map of the terminal.

Passage through the airport

After disembarking, here’s the order of events for arriving passengers traveling through the terminal: 

1. Border control for those arriving from non-Schengen destinations (including the USA and UK). Here you will present your passport. 
2. Baggage claim hall where you pick up your baggage. Make a detour to the duty free store (follow the Icelanders, who will often be heading here!).
3. Document verification is done when you exit the baggage hall. Make sure you have your documents ready, as this is where officials will inspect paperwork such as negative test before travel, plus certificate of vaccination or proof of prior COVID-19 infection. 
4. Testing center where COVID-19 testing is performed, for arrivals who do not have a certificate of vaccination or prior infection, or for Icelandic residents who wish to be tested (residents of Iceland and others who have widespread social ties in the country must be tested within 48 hours of arrival).

Please be patient if there is a line for document verification or testing. As the number of arrivals to Iceland increases, there may be some short delays at peak times.

Inside the airport terminal you can buy tickets for bus transfers to Reykjavík, or pick up a rental car. Note that Keflavík international airport is 50km (31 miles) from downtown Reykjavík.

Please note that face masks are required on board Icelandair aircraft. We require all our passengers and cabin crew to wear masks during boarding, throughout the entire duration of the flight, and when leaving the aircraft. 

Children under the age of 2 are exempt from this requirement on flights to/from the USA. Children under the age of 10 are exempt from this requirement on flights to/from Europe and Canada. 

We also recommend that you wear a mask during your time at the airport. 

To learn more, please read our information about face masks.

We ask that passengers stay in their allocated seat as much as possible during the flight. By not moving around the cabin, contact between passengers is minimized.

Additionally, in the unlikely event the Icelandic government needs to trace the contacts of a passenger who tests positive for COVID-19, tracing is performed based on seat allocation.

Yes. To minimize health risks to passengers and staff, we are taking the following proactive measures on our flights.

Changes to in-flight food and drink service

Between Europe and Iceland:

• In Economy, we offer in-flight beverage service of complimentary coffee, tea, water, juice, and soda. Light meals and snacks, wine and beer is offered for purchase on board. All children between 2 and 11 years old receive a complimentary meal. Unfortunately, we are unable to deliver pre-purchased meals.
• In Saga Premium, passengers now have a great selection of alcoholic and non-alcoholic drinks to choose from alongside quality food. 2-course meal service is offered (1 choice of main course plus dessert), as well as snacks. 

Between North America and Iceland:

• In Economy, we offer in-flight beverage service of complimentary coffee, tea, water, juice, and soda. Light meals and snacks, wine and beer is offered for purchase on board. All children between 2 and 11 years old receive a complimentary meal. Unfortunately, we are unable to deliver pre-purchased meals.
  
• In Saga Premium, passengers now have a great selection of alcoholic and non-alcoholic drinks to choose from alongside quality food. 3-course meal service is offered (1 choice of main course plus appetizer and dessert), as well as snacks. 
  

You are welcome to bring your own refreshments on board, but keep in mind that alcoholic beverages are strictly prohibited.

Changes to in-flight duty-free shopping

Saga Shop is no longer available on Icelandair flights.

Passengers usually receive complimentary tea, coffee and water on domestic flights and flights to/from Greenland. However, to minimize health risks to passengers and staff, we currently do not offer refreshment service.

The Icelandair Saga Lounge at Keflavík airport is open.

Passengers should expect changes in the lounges that we partner with in destination airports. Some are either closed at the present time, or have limited service. We recommend checking airport websites for more detailed information.

In March 2020, we introduced the Bonus Tier Credits to support Saga Club members, during the time of reduced travelling due to the coronavirus (COVID-19) pandemic. We will continue this support until further notice. The amount of Bonus Tier Credits members will receive is the average number of Tier Credits they have earned for Icelandair flights over the last 12 months prior to March 2020. Please bear in mind that Tier Credits determine whether members are eligible for the status of Saga Silver or Saga Gold membership and that members earn them for flying Icelandair scheduled flights. If you have more questions, please read on.

Who is eligible for the Bonus Tier Credits?

All Saga Club members that have earned Tier Credits for an Icelandair scheduled flight over the last 12 months prior to March 2020 are eligible for the Bonus Tier Credit.

How much Bonus Tier Credits will I receive as a Saga Club member?

The amount of Bonus Tier Credits you will receive is the average number of Tier Credits you have earned for Icelandair scheduled flights in the last 12 months prior to March 2020.

When do I get the Bonus Tier Credits?

The Bonus Tier Credits will be automatically credited to your Saga Club account on the last day of the month.

• If your flight has been cancelled and you do not intend to travel, you can choose to receive a Travel Credit Voucher or a refund. We recommend that you use the link provided in the cancellation email we have sent you to submit your claim. If you have not received an email, you can request a Travel Credit Voucher or refund here on our website.
• If your flight has not been cancelled, but you would like to cancel yourself, you may cancel your booking and apply for a Travel Credit Voucher. For more information please visit the Cancel booking section of our website. If the Travel Credit Voucher does not suit your travel plans, you can request a refund. Please note that the refund amount depends on your ticket fare type, documented in the fare rules of your ticket. Should you wish to receive a refund, submit your request by filling out our refund form.

If your flight has been cancelled with less than 14 days notice, due to reasons other than 'extraordinary circumstances' you may be entitled to compensation as provided for in Regulation EC 261/2004.