Through travel we connect people and places, and connections are more important now than ever. We know you have questions, so we’ve prepared a list of answers to help you plan.
Do you have a booking with us, or thinking about making one? Here’s what you need to know!
Vaccinated or previously infected with COVID? All travelers, regardless of origin, are welcome to visit Iceland if they can show either a certificate of full vaccination against COVID, or a certificate of previous COVID infection. There is a testing requirement upon arrival in Iceland.
Not vaccinated, and not with antibodies? Travelers from EEA/EFTA countries are welcome! Non-Schengen travelers are not yet permitted to visit (including from the UK, US and Canada), with some exemptions. For those permitted to visit, there are testing and quarantine requirements upon arrival in Iceland.
For up-to-date information about Iceland's travel restrictions, testing and quarantine requirements for new arrivals, and answers to the most commonly asked questions about travel to Iceland, please check our Visiting Iceland page.
For now, travel has changed, and we want to help you prepare for your upcoming flight. Here’s a handy checklist covering the important things you need to know before you take off:
We’re excited to welcome you to Iceland!
We know it may have been some time since your last travel experience, and you might have concerns. Travel these days doesn’t need to be complicated, provided you have your documents in order and you know what to expect.
We want to help make your arrival a smooth experience, so here’s information to guide you from the plane, through the airport, to Iceland’s welcoming spaces.
covid.is is the official government website. It's full of all the information you need regarding entry restrictions, testing and quarantine requirements, and more. We also have plenty of information for planning a trip on our Visiting Iceland page.
Before you fly, please ensure you register your arrival at covid.is.
Icelandair passengers from Europe and North America land at Keflavík International Airport (KEF). Once inside the terminal, it’s a small, walkable airport with everything you need. There are stores and restaurants, and look out for taps near restrooms where you can fill up water bottles with pure Icelandic water. Check out a map of the terminal.
After disembarking, here’s the order of events for arriving passengers traveling through the terminal:
Once testing is complete, you are able to re-enter the terminal. Inside you can buy tickets for bus transfers to Reykjavík, or pick up a rental car. Note that Keflavík international airport is 50km (31 miles) from downtown Reykjavík.
Yes, we require all our passengers and cabin crew to wear masks during boarding, throughout the entire duration of the flight, and when leaving the aircraft.
Children under the age of 2 are exempt from this requirement on flights to/from the USA. Children under the age of 10 are exempt from this requirement on flights to/from Europe and Canada.
We also recommend that you wear a mask during your time at the airport.
To learn more, please read our information about face masks.
We ask that passengers stay in their allocated seat as much as possible during the flight. By not moving around the cabin, contact between passengers is minimized.
Additionally, in the unlikely event the Icelandic government needs to trace the contacts of a passenger who tests positive for COVID-19, tracing is performed based on seat allocation.
From December 10, 2020, our regular carry-on baggage rules return (see the Baggage Allowance page for details). However, for your safety and convenience we recommend traveling with as little carry-on baggage as possible.
Passengers still have the option to check in approved carry-on baggage at no additional cost; please ask at the airport check-in desk or at the gate.
Yes. To minimize health risks to passengers and staff, we are taking the following proactive measures on our flights.
Between Europe and Iceland:
Between North America and Iceland:
You are welcome to bring your own refreshments on board, but keep in mind that alcoholic beverages are strictly prohibited.
Saga Shop is temporarily unavailable on all flights.
The Icelandair Saga Lounge at Keflavík airport is open.
Passengers should expect changes in the lounges that we partner with in destination airports. Some are either closed at the present time, or have limited service. We recommend checking airport websites for more detailed information.
In March 2020, we introduced the Bonus Tier Credits to support Saga Club members, during the time of reduced travelling due to the coronavirus (COVID-19) pandemic. We will continue this support until further notice. The amount of Bonus Tier Credits members will receive is the average number of Tier Credits they have earned for Icelandair flights over the last 12 months prior to March 2020. Please bear in mind that Tier Credits determine whether members are eligible for the status of Saga Silver or Saga Gold membership and that members earn them for flying Icelandair scheduled flights. If you have more questions, please read on.
Who is eligible for the Bonus Tier Credits?
All Saga Club members that have earned Tier Credits for an Icelandair scheduled flight over the last 12 months prior to March 2020 are eligible for the Bonus Tier Credit.
How much Bonus Tier Credits will I receive as a Saga Club member?
The amount of Bonus Tier Credits you will receive is the average number of Tier Credits you have earned for Icelandair scheduled flights in the last 12 months prior to March 2020.
When do I get the Bonus Tier Credits?
The Bonus Tier Credits will be automatically credited to your Saga Club account on the last day of the month.
We understand these are uncertain times, but we don't want you to stop making plans. If you are considering booking a new ticket, we offer you the peace of mind of being able to change your flight at a later date. See more details on how you can book now and change later.
You can use your Travel Credit Voucher when you book a new flight on our website. After adding the passenger information and selecting onboard services, a payment step will follow where you can add your voucher number. For more information, please read Terms and Conditions for Icelandair Travel Credit Vouchers.
You may cancel your booking and apply for a Travel Credit Voucher. For more information please visit the Cancel booking section of our website.
If the Travel Credit Voucher does not suit your travel plans, you can also look into whether you are entitled to a refund, which you claim by filling out our contact form. The refund amount depends on your ticket fare type. Please refer to the fare rules of your ticket.
We recommend that you stay up-to-date on the relevant information on our website, as we regularly update our flight schedule and our rebooking policies might change.
If you want to change or cancel a flight that the rebooking policy does not cover, the fare rules of your ticket will apply.
You can change your booking yourself online through Manage booking.
If your flight has been cancelled and you do not intend to travel, you can either get a Travel Credit Voucher or a refund. We recommend that you use the link provided in the email we have sent you to submit your claim. If you have not received an email, you can request travel credit or refund here on our website.
If the Travel Credit Voucher does not suit your travel plans, you can request a refund. Please note that the refund amount depends on your ticket fare type, documented in the fare rules of your ticket. Should you wish to receive a refund, submit your request by filling out our contact form.
Yes. At Icelandair, safety is always our number one priority – for our customers and our employees. Research has shown that the risk of communicable diseases being transmitted on board an aircraft is minimal. Our cleaning process is robust and we use disinfectants that have proven effective against viruses. Please be reassured that we have taken precautions.
Read more about our safety procedures.