COVID-19 travel information

For now, travel has changed, and we want to help you prepare for your upcoming flight. Here’s a handy checklist covering the important things you need to know before you take off:

• If you're visiting Iceland, pre-register online
• If you're visiting Iceland, ensure you have a negative PCR test before flying (unless exempt)
• Check entry requirements at your destination
• Ensure we have your correct contact details
• Bring a face mask
• Limit your carry-on
• Check airport website for terminal 
• Remember your headphones
• Download our app
• Do not travel if you are unwell
• Read our Safe Travels page

We’re excited to welcome you to Iceland! 

We know it may have been some time since your last travel experience, and you might have concerns. Travel these days doesn’t need to be complicated, provided you have your documents in order and you know what to expect. 

We want to help make your arrival a smooth experience, so here’s information to guide you from the plane, through the airport, to Iceland’s welcoming spaces. 

Planning information

covid.is is the official government website. It's full of all the information you need regarding entry restrictions, testing and quarantine requirements, and more. We also have plenty of information for planning a trip on our Visiting Iceland page.

Pre-register your visit

Before you fly, please ensure you register your arrival at covid.is.

Keflavík airport

Icelandair passengers from Europe and North America land at Keflavík International Airport (KEF). Once inside the terminal, it’s a small, walkable airport with everything you need. There are stores and restaurants, and look out for taps near restrooms where you can fill up water bottles with pure Icelandic water. Check out a map of the terminal.

Passage through the airport

After disembarking, here’s the order of events for arriving passengers traveling through the terminal: 

1. Border control for those arriving from non-Schengen destinations (including the USA and UK). Here you will present your passport. 
2. Baggage claim hall where you pick up your baggage. Make a detour to the duty free store (follow the Icelanders, who will often be heading here!).
3. Document verification is done when you exit the baggage hall. Make sure you have your documents ready, as this is where officials will inspect paperwork such as negative PCR test before travel, or certificate of vaccination or proof of prior COVID-19 infection. 
4. Testing center where COVID-19 testing is performed. You will be guided to this facility, which has been set up outside the terminal. Please be patient if there is a line. As the number of arrivals to Iceland increases, there may be some short delays at peak times.

Once testing is complete, you are able to re-enter the terminal. Inside you can buy tickets for bus transfers to Reykjavík, or pick up a rental car. Note that Keflavík international airport is 50km (31 miles) from downtown Reykjavík.

Yes, we require all our passengers and cabin crew to wear masks during boarding, throughout the entire duration of the flight, and when leaving the aircraft. 

Children under the age of 2 are exempt from this requirement on flights to/from the USA. Children under the age of 10 are exempt from this requirement on flights to/from Europe and Canada. 

We also recommend that you wear a mask during your time at the airport. 

To learn more, please read our information about face masks.

We ask that passengers stay in their allocated seat as much as possible during the flight. By not moving around the cabin, contact between passengers is minimized.

Additionally, in the unlikely event the Icelandic government needs to trace the contacts of a passenger who tests positive for COVID-19, tracing is performed based on seat allocation.

From December 10, 2020, our regular carry-on baggage rules return (see the Baggage Allowance page for details). However, for your safety and convenience we recommend traveling with as little carry-on baggage as possible.

Passengers still have the option to check in approved carry-on baggage at no additional cost; please ask at the airport check-in desk or at the gate.

Yes. To minimize health risks to passengers and staff, we are taking the following proactive measures on our flights.

Changes to in-flight food and drink service

Between Europe and Iceland:

• In Economy, we offer in-flight beverage service of complimentary coffee, tea, water, juice, and soda. Light meals and snacks, wine and beer is offered for purchase on board. All children between 2 and 11 years old receive a complimentary meal. Unfortunately, we are unable to deliver pre-purchased meals.
• In Saga Premium, passengers now have a great selection of alcoholic and non-alcoholic drinks to choose from alongside quality food. 2-course meal service is offered (1 choice of main course plus dessert), as well as snacks. 

Between North America and Iceland:

• In Economy, we offer in-flight beverage service of complimentary coffee, tea, water, juice, and soda. Light meals and snacks, wine and beer is offered for purchase on board. All children between 2 and 11 years old receive a complimentary meal. Unfortunately, we are unable to deliver pre-purchased meals.
  
• In Saga Premium, passengers now have a great selection of alcoholic and non-alcoholic drinks to choose from alongside quality food. 3-course meal service is offered (1 choice of main course plus appetizer and dessert), as well as snacks. 
  

You are welcome to bring your own refreshments on board, but keep in mind that alcoholic beverages are strictly prohibited.

Changes to in-flight duty-free shopping

Saga Shop is temporarily unavailable on all flights.

Passengers usually receive complimentary tea, coffee and water on domestic flights and flights to/from Greenland. However, to minimize health risks to passengers and staff, we currently do not offer refreshment service.

The Icelandair Saga Lounge at Keflavík airport is open.

Passengers should expect changes in the lounges that we partner with in destination airports. Some are either closed at the present time, or have limited service. We recommend checking airport websites for more detailed information. 

In March 2020, we introduced the Bonus Tier Credits to support Saga Club members, during the time of reduced travelling due to the coronavirus (COVID-19) pandemic. We will continue this support until further notice. The amount of Bonus Tier Credits members will receive is the average number of Tier Credits they have earned for Icelandair flights over the last 12 months prior to March 2020. Please bear in mind that Tier Credits determine whether members are eligible for the status of Saga Silver or Saga Gold membership and that members earn them for flying Icelandair scheduled flights. If you have more questions, please read on.

Who is eligible for the Bonus Tier Credits?

All Saga Club members that have earned Tier Credits for an Icelandair scheduled flight over the last 12 months prior to March 2020 are eligible for the Bonus Tier Credit.

How much Bonus Tier Credits will I receive as a Saga Club member?

The amount of Bonus Tier Credits you will receive is the average number of Tier Credits you have earned for Icelandair scheduled flights in the last 12 months prior to March 2020.

When do I get the Bonus Tier Credits?

The Bonus Tier Credits will be automatically credited to your Saga Club account on the last day of the month.

We understand these are uncertain times, but we don't want you to stop making plans. If you are considering booking a new ticket, we offer you the peace of mind of being able to change your flight at a later date. See more details on how you can book now and change later.

You can use your Travel Credit Voucher when you book a new flight on our website. After adding the passenger information and selecting onboard services, a payment step will follow where you can add your voucher number. For more information, please read Terms and Conditions for Icelandair Travel Credit Vouchers.

• Monitor your flight status in Manage booking.
• Make sure your contact information is up-to-date in Manage booking.
• If your flight is cancelled, you’ll receive an email with all relevant information.
• If you need to be rebooked to your final destination, please contact us by phone.
• Make sure to take a look at our Ready to fly checklist.

If you would like to change your booking, please visit the Change booking section of our website.

You may cancel your booking and apply for a Travel Credit Voucher. For more information please visit the Cancel booking section of our website.

If the Travel Credit Voucher does not suit your travel plans, you can also look into whether you are entitled to a refund, which you claim by filling out our contact form. The refund amount depends on your ticket fare type. Please refer to the fare rules of your ticket. 

• If your flight has been cancelled and you do not intend to travel, you can choose to receive a Travel Credit Voucher or a refund. We recommend that you use the link provided in the cancellation email we have sent you to submit your claim. If you have not received an email, you can request a Travel Credit Voucher or refund here on our website.
• If your flight has not been cancelled, but you would like to cancel yourself, you may cancel your booking and apply for a Travel Credit Voucher. For more information please visit the Cancel booking section of our website. If the Travel Credit Voucher does not suit your travel plans, you can request a refund. Please note that the refund amount depends on your ticket fare type, documented in the fare rules of your ticket. Should you wish to receive a refund, submit your request by filling out our contact form.

In order to find answers to your questions, please take a look at our guide to the Travel Credit Voucher.

We recommend that you stay up-to-date on the relevant information on our website, as we regularly update our flight schedule and our rebooking policies might change.

If you want to change or cancel a flight that the rebooking policy does not cover, the fare rules of your ticket will apply.

You can change your booking yourself online through Manage booking.

• If your flight is cancelled, you’ll receive an email with all relevant information.
• If you need to be rebooked to your final destination, please contact us by phone.

If your flight has been cancelled and you do not intend to travel, you can either get a Travel Credit Voucher or a refund. We recommend that you use the link provided in the email we have sent you to submit your claim. If you have not received an email, you can request travel credit or refund here on our website.

If the Travel Credit Voucher does not suit your travel plans, you can request a refund. Please note that the refund amount depends on your ticket fare type, documented in the fare rules of your ticket. Should you wish to receive a refund, submit your request by filling out our contact form.

If you've missed your flight due to the travel restrictions, please fill in our contact form (even if you have reached out to us on social media before) or contact us through phone.

Yes. At Icelandair, safety is always our number one priority – for our customers and our employees. Research has shown that the risk of communicable diseases being transmitted on board an aircraft is minimal. Our cleaning process is robust and we use disinfectants that have proven effective against viruses. Please be reassured that we have taken precautions. 

Read more about our safety procedures.

If your flight has been cancelled with less than 14 days notice, due to reasons other than 'extraordinary circumstances' you may be entitled to compensation as provided for in Regulation EC 261/2004.