COVID-19 travel information

Here’s a handy checklist covering the important things you need to know before you take off:

• Check entry requirements at your destination
• Ensure we have your correct contact details
• Bring a face mask for flights (mandatory on some flights, optional on others)
• Limit your carry-on
• Check airport website for terminal 
• Remember your headphones
• Download our app
• Do not travel if you are unwell
• Read our Safe Travels page

From March 23, 2022, face masks are no longer mandatory on some flights. Mask requirements on board depend on the rules of the authorities of your flight destination.

To learn more, please read our information about face masks.

We ask that passengers stay in their allocated seat as much as possible during the flight. By not moving around the cabin, contact between passengers is minimized.

• If your flight has been cancelled and you do not intend to travel, you can choose to receive a Travel Credit Voucher or a refund. We recommend that you use the link provided in the cancellation email we have sent you to submit your claim. If you have not received an email, you can request a Travel Credit Voucher or refund here on our website.
• If your flight has not been cancelled, but you would like to cancel yourself, you may cancel your booking and apply for a Travel Credit Voucher. For more information please visit the Cancel booking section of our website. If the Travel Credit Voucher does not suit your travel plans, you can request a refund. Please note that the refund amount depends on your ticket fare type, documented in the fare rules of your ticket. Should you wish to receive a refund, submit your request by filling out our refund form.

If your flight has been cancelled with less than 14 days notice, due to reasons other than 'extraordinary circumstances' you may be entitled to compensation as provided for in Regulation EC 261/2004.