Through travel we connect people and places, and connections are more important now than ever. We know you have questions, so we’ve prepared a list of answers to help you plan.
Are you ready to fly? For now, travel has changed, and we want to help you prepare for your upcoming flight. Here’s a handy checklist covering the important things you need to know before you take off:
Travel restrictions are easing from 15 June, and Iceland is ready to welcome you. (Note that passport-holders from the Schengen area and UK are welcome, while North American passport-holders must wait for further easing of restrictions.)
Find out about the easing of restrictions for international travelers to Iceland, and updates to rules regarding testing and quarantine.
We understand that you may have questions in these fast-changing times, and we assure you that our team is working hard to answer your questions.
We keep our flight schedule updated for the coming weeks ahead. Please take a look at our flight schedule online for the latest information.
Here are the most frequently asked questions we have received, and advice for what you can do if your travel is affected.
Passengers arriving in Iceland can choose one of the following options:
A single test at pre-registration costs 9,000 ISK, but 11,000 ISK if paid on arrival (although no more than 22,000 ISK every 30 days for each individual). Children born 2005 or later will be exempt from the test.
Note: there is not an option to bring a test result from your home country to be exempt from testing upon arrival in Iceland.
Travelers to Iceland are required to fill out a pre-registration form before their arrival in the country.
Detailed, up-to-date information regarding the testing policy can be found online at the official COVID-19 site published by the Icelandic authorities. Also a useful source of information is the FAQ page of the official COVID-19 site.
* Quarantine exemptions
Flight crews and cargo crews are not required to go into quarantine.
As of May 15, 2020, passengers from Greenland and the Faroe Islands are not required to go into quarantine or be tested upon arrival.
Certain traveler groups may be exempt from home quarantine or eligible for modified quarantine. For more detailed information on who can apply for modified quarantine, please visit the website for the Directorate of Health.
Checklist: We have put together a ready to fly checklist for passengers.
Documents: The Icelandic government has published a helpful list of the documents you need to be allowed entry to Iceland.
Register: If you're visiting Iceland, it is important to fill in a registration form before you arrive. Here you will need to enter your personal details, contact information and travel plans, and select your preference for COVID testing or quarantine.
Download app: Visitors are strongly encouraged to download and use the free, official COVID-19 tracing app Rakning C-19. The app contains important information on COVID-19 and how to contact the healthcare service in Iceland.
We understand these are uncertain times, but we don't want you to stop making plans. If you are considering booking a new ticket, we offer you the peace of mind of being able to change your flight at a later date. See more details on how you can book now and change later.
You can use your travel credit voucher when you book a new flight on our website. After adding the passenger information and selecting onboard services, a payment step will follow where you can add your voucher number. For more information, please read Terms and Conditions for Icelandair Travel Credit Vouchers.
If you’ve already applied for a refund but have yet to receive it, we kindly ask for your patience, as we are doing our best to resolve all incoming cases. Due to the extremely high volume of requests in this unprecedented situation, significant delays are expected.
We want to assure you that if you have a case open, there is no need to call us to check on the status of your case. We will get to it, and you will get your money back.
You may cancel your booking and apply for a Travel Credit Voucher. For more information please visit the Cancel booking section of our website.
If the Travel Credit voucher does not suit your travel plans, you can also look into whether you are entitled to a refund, which you claim by filling out our contact form. The refund amount depends on your ticket fare type. Please refer to the fare rules of your ticket.
We recommend that you stay up-to-date on the relevant information on our website, as we regularly update our flight schedule and our rebooking policies might change.
If you want to change or cancel a flight that the rebooking policy does not cover, the fare rules of your ticket will apply.
You can change your booking yourself online through Manage booking.
If your flight has been cancelled and you do not intend to travel, you can either get a travel credit voucher or a refund. We recommend that you use the link provided in the email we have sent you to submit your claim. If you have not received an email, you can request travel credit or refund here on our website.
If the Travel Credit voucher does not suit your travel plans, you can request a refund. Please note that the refund amount depends on your ticket fare type, documented in the fare rules of your ticket. Should you wish to receive a refund, submit your request by filling out our contact form.
We are experiencing high volumes to our service center at the current time.
As a result, our customers have a lengthy wait before an agent can answer their call. At the moment, we are focusing our resources to servicing customers with flights within the next 48 hours.
Yes, as of June 15, we require all our passengers and cabin crew to wear masks during the entire duration of the flight, from boarding until disembarking. We also recommend that you wear a mask during your time at the airport. To learn more, please read our information about face masks.
Yes, please note that as of 11 June, 2020, the rules on carry-on baggage have temporarily changed. Passengers are only allowed to take one item on board, which must fit under the seat. Your carry-on bag will have to be placed in hold during check-in or at the gate (no extra charge). Duty-free goods bought at the airport are allowed on board in addition to one item.
Exempt from this rule is medical equipment and fragile items within the baggage allowance. Examples of such are musical instruments or childcare items. We will evaluate each case individually with the passenger.
We have taken this proactive measure to minimize any health risks to our passengers and staff on board by limiting touchpoints on the airplane.
We advise you to familiarise yourself with the procedures at the airports you will be traveling through. Many other airlines have restricted carry-on allowances, and some airports are going to limit screening in security to only one item.
For more baggage related information, please visit our baggage allowance page.
Yes. To minimize health risks to passengers and staff, we are taking the following proactive measures on our flights as of March 20.
You are welcome to bring your own refreshments on board, but keep in mind that alcoholic beverages are strictly prohibited.
We recommend you purchase drinks after passing through the airport security check, as 100mL limits still apply to liquids in hand luggage at the security screening.
Between Europe and Iceland:
Between North America and Iceland:
Saga Shop is temporarily unavailable on all flights.
Yes. Food service in the Saga Lounge has been limited to ensure the safety and well-being of our visitors and staff.
Fresh food items are no longer served, but drinks remain as normal. Snacks and candy are offered, and we recommend passengers take snacks with them from the Saga Lounge on their flight.
Passengers should also expect changes in the lounges that we partner with in destination airports. Some are either closed at the present time, or have limited service.
We are giving all Saga Club members Bonus Tier Credits in the period from March 2020 until September 2020. The amount of Bonus Tier Credits members will receive is the average number of Tier Credits they have earned for Icelandair flights over the last 12 months prior to March 2020. Please bear in mind that Tier Credits determine whether members are eligible for the status of Saga Silver or Saga Gold membership and that members earn them for flying Icelandair scheduled flights. If you have more questions, please read on.
Who is eligible for the Bonus Tier Credits?
All Saga Club members that have earned Tier Credits for an Icelandair scheduled flight over the last 12 months prior to March 2020 are eligible for the Bonus Tier Credit.
How much Bonus Tier Credits will I receive as a Saga Club member?
The amount of Bonus Tier Credits you will receive is the average number of Tier Credits you have earned for Icelandair scheduled flights in the last 12 months prior to March 2020.
When do I get the Bonus Tier Credits?
The Bonus Tier Credits will be automatically credited to your Saga Club account on the last day of the month for the period of March 2020 until September 2020.
Yes. At Icelandair, safety is always our number one priority – for our customers and our employees. Research has shown that the risk of communicable diseases being transmitted on board an aircraft is minimal. Our cleaning process is robust and we use disinfectants that have proven effective against viruses. Please be reassured that we have taken precautions.
Read more about our safety procedures.
Things change fast as airlines return to the skies, so we recommend travelers check airport websites for up-to-date information about departure and arrival terminals, and which airport services are open.