COVID-19 travel information

Here’s a handy checklist covering the important things you need to know before you take off:

• Check entry requirements at your destination
• Ensure we have your correct contact details
• Bring a face mask for flights (mandatory on some flights, optional on others)
• Limit your carry-on
• Check airport website for terminal 
• Remember your headphones
• Download our app
• Do not travel if you are unwell
• Read our Safe Travels page

From March 23, 2022, face masks are no longer mandatory on some flights. Mask requirements on board depend on the rules of the authorities of your flight destination.

To learn more, please read our information about face masks.

We ask that passengers stay in their allocated seat as much as possible during the flight. By not moving around the cabin, contact between passengers is minimized.

Yes. To minimize health risks to passengers and staff, we are taking the following proactive measures on our flights.

Changes to in-flight food and drink service

Between Europe and Iceland:

• In Economy, we offer in-flight beverage service of complimentary coffee, tea, water, juice, and soda. Light meals and snacks, wine and beer is offered for purchase on board. All children between 2 and 11 years old receive a complimentary meal. Unfortunately, we are unable to deliver pre-purchased meals.
• In Saga Premium, passengers now have a great selection of alcoholic and non-alcoholic drinks to choose from alongside quality food. 2-course meal service is offered (1 choice of main course plus dessert), as well as snacks. 

Between North America and Iceland:

• In Economy, we offer in-flight beverage service of complimentary coffee, tea, water, juice, and soda. Light meals and snacks, wine and beer is offered for purchase on board. All children between 2 and 11 years old receive a complimentary meal. Unfortunately, we are unable to deliver pre-purchased meals.
  
• In Saga Premium, passengers now have a great selection of alcoholic and non-alcoholic drinks to choose from alongside quality food. 3-course meal service is offered (1 choice of main course plus appetizer and dessert), as well as snacks. 
  

You are welcome to bring your own refreshments on board, but keep in mind that alcoholic beverages are strictly prohibited.

Changes to in-flight duty-free shopping

Saga Shop is no longer available on Icelandair flights.

Passengers usually receive complimentary tea, coffee and water on domestic flights and flights to/from Greenland. However, to minimize health risks to passengers and staff, we currently do not offer refreshment service.

The Icelandair Saga Lounge at Keflavík airport is open.

Passengers should expect changes in the lounges that we partner with in destination airports. Some are either closed at the present time, or have limited service. We recommend checking airport websites for more detailed information.

• If your flight has been cancelled and you do not intend to travel, you can choose to receive a Travel Credit Voucher or a refund. We recommend that you use the link provided in the cancellation email we have sent you to submit your claim. If you have not received an email, you can request a Travel Credit Voucher or refund here on our website.
• If your flight has not been cancelled, but you would like to cancel yourself, you may cancel your booking and apply for a Travel Credit Voucher. For more information please visit the Cancel booking section of our website. If the Travel Credit Voucher does not suit your travel plans, you can request a refund. Please note that the refund amount depends on your ticket fare type, documented in the fare rules of your ticket. Should you wish to receive a refund, submit your request by filling out our refund form.

If your flight has been cancelled with less than 14 days notice, due to reasons other than 'extraordinary circumstances' you may be entitled to compensation as provided for in Regulation EC 261/2004.