Flight cancellation

If your flight is cancelled, and you do not wish to re-book, you can have your ticket refunded. You can claim a full refund of any unused flight segments included in your ticket.

If your flight is cancelled you may request to travel to your final destination on the next Icelandair flight, under comparable transport conditions and on the condition that there are available seats. Please contact Icelandair agents located on-site, or contact our service centre, to arrange alternative flights.

If you have included contact information in your booking, you will be notified regarding changes to your travel itinerary. If not, you can always review your itinerary on the Icelandair website.

Meals

If your flight has been cancelled, you are entitled to care provided by Icelandair while you await alternative flight(s). This care consists of meals and/or drinks. If you are at the airport when you receive information concerning the cancellation, please contact Icelandair agents located on-site to receive your meal vouchers. 

Sometimes it might not be possible for us to issue vouchers, due to the number of passengers being affected by flight disruptions simultaneously. In such cases, we kindly ask that you retain any itemized receipts for costs incurred and submit them for reimbursement (choose "Delay/Cancellation Assistance"). Icelandair will reimburse reasonable amounts, in relation to waiting time.

Accommodation

If we are unable to provide you with an alternative flight on the day of the cancellation, and you are unable to return home, you are entitled to accommodation. Please contact agents on-site at the airport for hotel vouchers.

Sometimes it might not be possible for us to issue hotel vouchers, due to the number of passengers being affected by flight disruptions simultaneously. In such cases, we kindly ask that you retain any itemized receipts for costs incurred and submit them for reimbursement (choose "Delay/Cancellation Assistance"). Icelandair considers 200 EUR a reasonable price for a double hotel room. 

You are also entitled to transportation between the airport and the place of accommodation. If we are unable to provide you with a transportation voucher, please retain all itemized receipts and submit them for reimbursement (choose "Delay/Cancellation Assistance"). Icelandair considers reasonable transportation cost to include a train ticket and/or a trip with an airport shuttle.

Hvis flyet du har en bekreftet reservasjon for blir kansellert, har du samme rettigheter til omruting, opphold og refusjon som nevnt ovenfor. I tillegg kan du ha krav på kompensasjon.

Du har imidlertid ikke krav på kompensasjon i henhold til EU-forordningen dersom hendelsen kan tilskrives ekstraordinære omstendigheter som ikke kunne vært unngått ved å iverksette alle rimelige tiltak. Slike omstendigheter inkluderer for eksempel dårlige værforhold, politisk ustabilitet, streik hos tredjepart, sikkerhetsrisikoer og uventede mangler i flysikkerheten.

På samme måte har du ikke rett til kompensasjon hvis

• du får beskjed om avbestillingen minst 14 dager før avgang.
• du får beskjed om kanselleringen mellom 14 dager og 7 dager før avgang og din avgangstid går ikke mer enn to timer før opprinnelig avgangstid og/eller du ankommer ikke mer enn fire timer etter planlagt ankomsttid.
• du får beskjed om kanselleringen mindre enn syv dager før avgang og avgangstidspunktet ditt går ikke mer enn én time før opprinnelig avgangstidspunkt og/eller du ankommer ikke mer enn to timer etter planlagt ankomsttidspunkt.

Hvis du mener at du kan reise et berettiget krav mot Icelandair basert på de nevnte betingelsene, se Icelandairs kravskjema.

Du finner en liste over relevante myndigheter som er ansvarlige for å sikre passasjerenes juridiske rettigheter på Europa.eu.