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Icelandair's Accessibility Plan and feedback process

We champion accessibility, continuously advancing our policies and facilities to create an inclusive experience for all travelers and employees.

Our commitment to accessibility

At Icelandair, we are driven by a commitment to enrich the travel experiences of everyone. Our mission is to create an inclusive and welcoming environment, ensuring that all customers feel valued and catered to.

Our commitment to accessibility is woven into every aspect of our service delivery. By engaging with individuals with disabilities and learning from their experiences, we strive to meet their needs. We uphold the principle that everyone has an equal right to access and enjoy our services. We believe in the inherent right of all individuals to equally benefit from our services. This accessibility plan signifies our proactive approach to identify and address any barriers that passengers may encounter.

We appreciate the trust placed in us by choosing to fly with Icelandair, and we are dedicated to making your experience remarkable, ensuring that every guest, irrespective of their abilities, is treated with dignity and respect.

Bogi Nils Bogason - CEO, Icelandair

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Our plan

  • We're committed to ensuring air travel is accessible, attentive, and safe. Shaped by collaboration with customers and employees with disabilities, our plan focuses on key areas over the next two years. 
  • We actively engage with our community to gather insights, shaping our commitment to inclusivity. Our plan includes employee training, website and app accessibility, and improved communication. 
  • Ensuring a seamless travel experience, we prioritize mobility assistance, building accessibility, and inclusive sourcing practices. Our commitment extends to enhancing accessibility in recruitment, hiring, and employee accommodation. 
  • The Accessibility Plan is a dynamic document, regularly updated to meet evolving needs, ensuring an inclusive and exceptional journey for all.