We pride ourselves on making sure all animals travel as well as our passengers. All animals transported on Icelandair travel in a special climate-controlled transport area in the hold area of the aircraft.
According to a statement from the Icelandic Food and Veterinary Authorities (MAST) issued on September 6, 2019, no dogs can be imported from Norway. Due to this, Icelandair will not allow dogs to travel from Norway into or via Keflavik International Airport (KEF) until further notice from the authorities. We apologize for any inconvenience this may cause.
All animals travelling to the United Kingdom/Ireland must be transported with Icelandair Cargo.
Please contact Icelandair Cargo for further information on the transport of animals to the United Kingdom/Ireland.
Emotional support animals are NOT recognized as assistance dogs by the UK Department for Environment, Food and Rural Affairs. Therefore, Icelandair cannot accept them for transport to the United Kingdom/Ireland.
Service animal is a dog which has been specifically trained to assist a disabled person and has been qualified by one of the charitable organizations, meeting the full membership criteria of Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF), the accrediting bodies for assistance dog organizations worldwide. Icelandair only accepts specifically trained and certified assistance dogs on board. The service dog must provide support to the actual traveler. The documentation may not be more than six months old.
Emotional support and psychiatric assist animals are accepted in the passenger cabin for qualified individuals. Emotional support animal requires a doctor certificate specifying that the passenger travelling requires assistance from the animal accompanying the passenger. Unfortunately, we can't allow any animal, regardless of their size, to travel in the passenger cabin of our aircraft unless they are specially trained and certified.
Verification of documentation will include Icelandair contacting your medical/mental health professional. If we are unable to validate the documentation or if the advance notification is not given we will not be able to accept your specially trained and certified assistance animal. The documentation may not be more than six months old.