Need assistance on your journey?
We want every passenger to feel welcome and supported when flying with us. This page provides information about the assistance we offer passengers with limited mobility, those who are blind or have low vision, are deaf or hard of hearing, individuals with hidden disabilities, and those with other medical conditions.
Assistance is free of charge. To ensure a smooth journey, we recommend requesting assistance at least 48 hours before your flight.
For more information about assistance select a category below.
Travelers with limited mobility
We want to make sure your journey is as comfortable as possible. If you have reduced mobility and require assistance at the airport or during your flight, please let us know.
Requesting assistance
You can easily request assistance during the booking process or in Manage booking
Traveling with mobility equipment
You can add mobility equipment, such as a wheelchair, to your booking free of charge.
The journey
Information regarding the assistance provided and what you can expect on your journey
Travelers with hearing or sight impairments
Requesting assistance
You can easily request assistance during the booking process or in Manage booking
Traveling with a service animal
Visit our travel and animals page for information about traveling with a service animal
The journey
Information regarding the assistance provided and what you can expect on your journey
Travelers with hidden disabilities
A more comfortable journey
You can easily request a sunflower lanyard at check in and further assistance in Manage booking.
The journey
Information regarding what you can expect on your journey
Travelers with medical concerns
Traveling with medical issues
Our goal is to make your journey as smooth and stress-free as possible, regardless of any medical concerns
Medical devices
Here you'll find relevant information regarding traveling with medical devices on board our flights.
Allergies
If you require assistance on board because of your peanut allergy, please check the box in the additional assistance section when booking your flight or in Manage booking.
Medication
Here you'll find information regarding carrying medication with you on board our flights.