Through travel we connect people and places, and connections are more important now than ever. Find information about our flexibility options to help you plan your travels.
If your plans have changed and you need to cancel your ticket:
For bookings made through third-parties, travel agents, and for package inquiries:
During the COVID-19 period, we allowed many passengers to cancel bookings in return for a Travel Credit Voucher.
If you received a Travel Credit Voucher, read the guide to our Travel Credit Voucher for answers to the most common questions.