A guide to our travel credit voucher (COVID-19)
You may cancel your booking and apply for a travel credit voucher:
- if your ticket was booked for travel up to and including September 30, 2020.
- if your ticket was issued by Icelandair (ticket number starts with 108).
For bookings made through third-parties, travel agents, and for package enquiries:
- If you booked through a third-party or travel agent, you must contact them directly.
- If you booked a package through Icelandair holidays, please contact us through this form.
You will find answers to common questions about our travel credit vouchers below.
Terms and Conditions for Icelandair Travel Credit Voucher due to COVID-19
These are the terms you accepted when claiming your Travel Credit Voucher:
- are valid for booking three years from the date of issue, and for travel one year from booking.
- are valid for the amount previously spent on the fare, including fuel surcharge and airport taxes, as well as extra services purchased.
- are valid as payment for all Icelandair flights on our website or via the Icelandair app.
- are valid as payment for taxes and other fees.
- are non-refundable, non-returnable and have no monetary value.
- are non-negotiable and cannot be extended.
- can only be used for services as per description on the voucher.
- may not be sold, transferred or redeemed for cash.
- will not be replaced if lost or stolen.
- are void if used for commercial or promotional purposes, purchased, sold, advertised for sale or bartered.
The Icelandair Travel Credit Voucher is a form of refund for services not rendered. By accepting a travel credit voucher as a form of refund you agree that the Travel Credit Voucher is a valid form of reimbursement and that the related card transaction will no longer be open for disputes. The conditions listed above must all be met in order to be eligible to receive a travel credit voucher.
Except where prohibited by law, Icelandair reserves the right to refuse, void, cancel or hold for review any Travel Credit Voucher issued where a dispute has been filed or in connection with a violation of these terms and conditions.
To cancel your booking and apply for a travel credit voucher, please fill in this form.
If your flight is canceled, we will send an email to the contact provided in your booking with all the relevant information. In that email, we provide a link for you to directly claim your travel credit voucher.
We will issue your voucher as fast as we can. Given the unprecedented situation and the amount of requests we have received, some delays can be expected. We appreciate your continued understanding and patience.
You will receive an email with a code to use when booking future flights.
Fill in your voucher’s number in the payment section of the booking process. This is the last step before purchasing a flight through our website or in our app.
Please note that you will be asked for your credit card details, but your credit card will be charged only if the travel credit voucher does not cover the total amount.
The travel credit expires three years after the date of issue.
You can use the voucher to book flights within three years from its date of issue - that is, three years from the day you receive it. Note that travel can be taken anytime in a one-year window from when you book.
Let’s take a simple example:
- You were booked to visit Iceland in April 2020 but cancel this booking.
- You receive a voucher from us dated March 31, 2020.
- You must book new travel using the voucher before March 31, 2023.
- Your new travel must be taken before March 31, 2024.
No, you only have to use it to book flights within three years. Travel can be taken anytime in a one-year window from when you book, meaning that you have up to four years to travel using the voucher.
Let’s take a simple example:
- You were booked to visit Iceland in April 2020 but cancel this booking.
- You receive a voucher from us dated March 31, 2020.
- You must book new travel using the voucher before March 31, 2023.
- Your new travel must be taken before March 31, 2024.
No, you can use the credit for multiple bookings.
Yes, the travel credit can be used to purchase flights for other people.
No, you are free to make any booking you like. You can book for different people and choose a different destination.
Yes, you will get travel credit for the full amount previously spent on fare, fuel surcharge, airport taxes and any extra services you may have purchased.
Yes, any extra services you have purchased will be included in the voucher.
Yes, you can now obtain a travel credit voucher for the full value of your original booking, plus any fare difference you paid when changing your booking.
Yes, you can use your travel credit to pay part of a fare, and then pay the rest with other payment methods, such as a credit card or Saga Points.
No, you simply keep the remaining credit on the same voucher.
You will receive travel credit equivalent to the full monetary value of your original booking.
Yes, you will get travel credit for unused flights in your booking as long as the date of departure of the first flight in your itinerary is within the eligible dates of the policy.