Pingdom Check

Flight disruption claims

How can we be of assistance?

To file a claim for additional expenses incurred due to flight disruption, please select the appropriate form below, fill in the information, and submit. We will respond as quickly as possible but depending on the number of requests we receive and the extent of the claim, it might take up to a few weeks for resolution. 

Please note that if you need assistance with rebooking your flights, you should contact our customer service center or use our support request form.