Notice of rights for Canada travel

We are committed to delivering your baggage on time. If your baggage is lost or damaged, you may be entitled to compensation under APPR and/or the Montreal Convention.

If your baggage is delayed when travelling with Icelandair, you must report your missing baggage at the airport or report your delayed baggage online. If you are seeking reimbursement for necessities, such as undergarment or toiletries, during the delay, please contact Icelandair by filling out our claims form.

If your baggage is damaged when travelling with Icelandair, you must report and present your damaged baggage no later than seven days after receiving the baggage. If you are seeking reimbursement for your damaged baggage, please contact Icelandair by filling out our claims form.

In a situation when the number of available seats on the flight is less than the number of passengers, we will not deny any passenger boarding involuntarily, before requesting all passengers if they are willing to give up their seat.

If an insufficient number of passengers volunteer to yield their seats, we will not deny boarding to a passenger who is already on board the aircraft, unless such denial of boarding is required for safety reasons. As provided for in the APPR, we will give priority for boarding to passengers in the following order:

• Unaccompanied minors
• Persons with disabilities and their support persons or animals
• Passengers travelling with family members
• Passengers who have previously been denied boarding on the same ticket

Passengers, who have been involuntarily denied boarding, are entitled to rerouting as well as a certain level of care and the following compensations:

• Delays of 0-6 hours: CAD 900
• Delays of 6-9 hours: CAD 1800
• Delays of 9+ hours: CAD 2400

In accordance with the APPR, we will ensure certain provisions, depending on the level of control that Icelandair has over the flight disruption (flight delays/cancellations).

     1. In case of flight disruptions outside of Icelandair's control, we will provide:

• Information regarding the disruptions.
• Alternative travel arrangements as stated in the APPR, section 18, if the affected passenger requires it, and the disruption exceeds three hours.
• Alternative travel arrangements as stated in the APPR, section 18, if the flight has been cancelled.

     2. In case of flight disruptions that are within Icelandair's control, but are required for safety purposes:

• We will provide information regarding the flight disruptions.
• You will receive a certain level of care, as stated in the APPR, if you have been informed of the disruption less than 12 hours prior to scheduled departure, and delay exceeds two hours.
• You are entitled to a reroute as stated in the APPR, section 17, or a refund, if the delay exceeds three hours.

     3. In case of flight disruptions within Icelandair's control:

• We will provide information regarding the flight disruptions.
• Care will be provided, in accordance with the APPR, section 14, if you have been informed of the delay less than 12 hours prior to scheduled departure.
• Rerouting will be implemented in accordance with the APPR, section 17, if the delay exceeds three hours.
• You will be compensated as stated in the APPR, section 19, if you have been informed 14 days or less before the scheduled time of departure.

We strive to seat children under the age of 14 with an accompanying adult family member as stated in the APPR. You can request your seats in advance free of charge. If the seats are not selected in advance, we make our best effort to find nearby seating for families and/or groups on the same reservation in the cabin. We do our best to honour advance seating requests if possible. However, we cannot guarantee particular seat. 

Icelandair reserves the right to assign or reassign seats at any time, for instance, due to aircraft changes or other operational, safety, or security reasons. If a child in your group was booked on a separate reservation and you would like to sit together, please contact our service centre.

If an aircraft on a flight to or from Canada is either unable to take off or is delayed on the tarmac upon arrival and has to wait for a gate to become available, a contingency plan has been developed by Icelandair in accordance with conditions laid out in the APPR.