Provide prompt ticket refunds
If you book a ticket through Icelandair's booking channels* we will allow you to cancel the ticketed reservation without penalty. You will receive a full refund if the reservation is made more than 7 days prior to the scheduled flight departure and is cancelled within 24 hours after purchasing (Holiday Package bookings included). Please note that these conditions do not apply to group bookings of 10 or more.
You will be issued a full refund minus the following:
- Sale-imposed nonrefundable taxes
- Service fees for booking through Reservation Agents
*If your booking was made through a travel agency, or another booking source, you must contact your point of purchase directly for a refund. Please note some third party fares are not eligible.
To cancel a booking you need to contact us*. In situations other than as described immediately above, refunds are only possible if the fare rules of the ticket purchased allow a refund and/or if your booking included cancellation insurance that meets the relevant conditions. Please note that different regulations apply for different kinds of tickets.
Changing a booking usually incurs a fee, although some tickets cannot be changed. Each situation is dependent upon the rules and restrictions of the ticket originally purchased. To change a reservation that has already been purchased, please contact us*
*Please have your booking number and travel dates available.
Flight Reservations: *44 (0)20 7874 1000
Our call center is open between 6am and 2am Icelandic time (GMT).
Icelandair will promptly refund the applicable amount due, as follows: (a) with respect to tickets purchased by credit card, a credit statement will be transmitted to the credit card issuer within seven business days of receipt of full documentation warranting the requested refund and (b) with respect to tickets purchased in cash, a full refund within 20 business days of receipt of full documentation warranting the requested refund. This includes refunds for optional services that a customer was unable to use due to over-sale or flight cancellations.