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Customer service plan

Icelandair's Customer Service Plan is the result of new rules set forth by the U.S. Department of Transportation to address the key service elements that most affect our customers. This Customer Service Plan is explicitly separate from and not a part of Icelandair's Contract of Carriage.

Our Customer Service Plan is intended to provide you with information regarding Icelandair policies, procedures and methods for handling certain aspects of your travel on our airline, including those exceptions that may occur in your travel plans.