The Icelandair Contingency Plan for Lengthy Tarmac Delays is the result of rules put forth by the U.S. Department of Transportation to address airline service during conditions that result in long onboard delays for passengers. This contingency plan is explicitly separate from and not a part of Icelandair contract of carriage.
Before delays occur, Icelandair has a comprehensive plan designed for forecast and adjust to operational challenges and minimize lengthy delays while passengers are on board the aircraft. The Operation Control Center (OCC) at Icelandair headquarters is responsible for the delay execution of this plan, while keeping in mind the safety and well-being of our customers.
Icelandair fully complies with all U.S. Department of Transportation rules regarding lengthy tarmac delays. Our contingency plan is intended to provide you with information regarding Icelandair´s policies and procedures for handling your travel on our airline in the event of a lengthy ground delay for your aircraft.