Through travel we connect people and places, and connections are more important now than ever. We know you have questions, so we’ve prepared a list of answers to help you plan.
We understand these are uncertain times, but we don't want you to stop making travel plans. If you are considering booking a new ticket, we offer you the peace of mind of being able to change your flight at a later date.
If you book now, you have the option to change your booking later without a change fee. Fare difference may apply.
This policy applies until further notice and is valid for all international flights.
In addition to our current policies for changing or canceling a booking, we offer travel protection that gives you extra coverage for potential costs, such as flight cancellations or medical treatment during your travel (including COVID-19).
We want to provide extra peace of mind for our passengers who have a round-trip ticket and might test positive for COVID-19.
We will rebook a passenger for their return home, free of charge, after they have served the mandatory self-isolation period. This applies if a positive result is returned for the COVID-19 test administered at their destination (where applicable).
Terms and conditions: