For bookings made with a third party/travel agency:
Please contact your point of purchase directly to review your options to rebook or cancel your travels.
For all medical, mobility, or disability-related matters, please fill in the below form by choosing "Medical and Disability Assistance" in the "Type of Assistance" field. This form can be used to submit both service and equipment related requests. We will respond to you within 24-48 hours.
If you require assistance with a general questions (i.e. adding services for future flights, making a new booking, checking our flight schedule, etc.) our digital assistant Saga will be happy to assist. You can chat with Saga by opening the chat window on the bottom right corner of this page. If Saga is unable to resolve your request you can also call our customer service center.
If you have previously contacted us and your query has not been solved yet, please reply directly to the original e-mail you received regarding your case, rather than filling out the form again.
Please note that due to a high volume of requests, it may take a couple of weeks to get back to you.