Baggage
Please note, that the information on this page is only regarding items lost on board our aircraft when flying from or in Iceland. If you need assistance regarding issues with your baggage, please see our lost, delayed or damaged baggage page.
For information on lost property at Alicante airport (ALC), please visit the airport website.
For information on lost items at Amsterdam Airport Schiphol (AMS), please visit the airport website.
For information on lost items at Barcelona airport (BCN), please send an email to our airport contact.
For information on items left behind on the plane or at Bergen airport (BGO), please send an email to our airport contact.
For items forgotten on the plane or at Berlin Brandenburg airport (BER):
AAS Berlin GmbH
Open hours: 09:00 AM - 07:00 PM
Telephone: +49 322 122 49 398
Email: [email protected]
For more information on forgotten items at Berlin Brandenburg airport, please visit the airport website.
At Billund Airport (BLL), all items are handled by The lost property office.
More information on their website.
For information on lost items at Brussels (BRU) airport, please visit the airport website.
At Copenhagen Airport (CPH), all items are handled by The lost property office.
More information on their website.
At Dublin airport (DUB), all lost items are handled by the Excess baggage office at Terminal 1.
Tel.: +353 1 774 0882
Email: [email protected]
At Frankfurt am Main Airport (FRA), lost items are handled by WISAG Traffic Center and Fraport Found Property office.
WISAG Passage Service Frankfurt – Lost & Found
Email: [email protected]
Fraport Found Property office
http://www.frankfurt-airport.de/fundbuero/
For items left behind on the plane or at Geneva airport (GVA), all lost items are handled by Swissport.
Please head to the Geneva Airport website for more information.
For information on lost items at Glasgow Airport (GLA), please visit the airport website.
Tel.: +44 (0) 141 8484740
At Hamburg Airport (HAM) the lost items are handled by our handling agent AHS. More information on property lost at the airport can be found on the Hamburg Airport website.
For information on lost items at Helsinki Airport (HEL), please send an email to our airport contact.
If you have lost personal items at Keflavik International Airport or on board an Icelandair aircraft arriving at Keflavik, please fill out the form on the Securitas webpage.
It may take 24-48 hours to register a lost item.
The Lost & Found department is open every day from 08:00 to 16:00 Icelandic time, and is located in the arrival hall (go downstairs to level -1).
Please contact passengers services and support to submit your enquiry for any lost property at London Gatwick airport.
All lost property lost at London Heathrow Airport (LHR) is handed over to the Icelandair London office.
Tel.: +44 (0) 207 874 1000 (Monday - Friday 09:00-17:00)
Email: [email protected]
For information on items left behind on the plane or at Madrid airport (MAD), please send an email to our airport contact.
For information on lost items at Manchester Airport (MAN), please visit the airport website.
For information on lost items at Milan Malpensa Airport (MXP), please see the airport website.
For information on items lost or forgotten on board Icelandair aircraft, passengers should send an email to our handling agent at MXP, Aviapartner.
At Oslo Gardermoen Airport (OSL), all lost items are handled by The lost property office.
More information on their website.
For information on lost items at Nice airport (NCE), you'll find more details on the Nice airport service center page.
Customers looking for lost property on flights to Paris (CDG) airport can send an email or phone the lost property office directly.
For information on lost items at Prague Václav Havel Airport (PRG), please send an email to our airport contact.
For information on items left behind on the plane or at Rome airport (FCO), please send an email to our airport contact.
For information on items left behind on the plane or at Salzburg airport (SZG), please send an email to our airport contact.
At Stockholm Arlanda Airport (ARN), all lost items are handled by The lost property office.
More information on their website.
For information on lost items at Tenerife South Airport (TFS), please visit the lost and found section on the airport website.
For information on lost items at Baltimore/Washington International Thurgood Marshall Airport (BWI), please send an email to our airport contact.
For information on lost items at Boston Logan International Airport (BOS), please send an email to our airport contact.
For information on lost items at Chicago O'Hare International Airport (ORD), please send an email to our airport contact.
For information on lost items at Denver International Airport (DEN), please see the airport lost and found webpage.
For information on lost items at Detroit Metro Airport (DTW), please send an email to our airport contact.
For information on lost items at Minneapolis–Saint Paul International Airport (MSP), please send an email to our airport contact.
For lost items at John F. Kennedy International Airport (JFK), please send an email to our airport contact.
For lost items at Newark Liberty International Airport (EWR), please send an email to our airport contact.
For information on lost items at Orlando International Airport (MCO), please send an email to our airport contact.
For information on lost items at Portland International Airport (PDX), please send an email to our airport contact.
For information on items left behind on the plane or at Raleigh-Durham airport (RDU), please send an email to our airport contact.
For information on lost items at Seattle–Tacoma International Airport (SEA), please send an email to our airport contact.
For information on lost items at Toronto Pearson International Airport (YYZ), please send an email to our airport contact.
For information on lost items at Vancouver airport (YVR), please send an email to our airport contact.
For items lost on board our flight en-route to Washington Dulles International Airport (IAD), please send an email to our airport contact.