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Travel Credit Request

We want to remain flexible and understanding of all of our passengers’ needs in these difficult circumstances. If you are uncertain about your upcoming travel, you may cancel your booking and request a Travel Credit Voucher.

Please note that the Travel Credit Voucher applies to all unflown flights for all passengers within the booking. After receiving the Travel Credit Voucher, your tickets are voided, and you will no longer hold a ticket for the remaining part of your travels.

You may cancel your booking and apply for a Travel Credit Voucher by filling in the form below:

  • if your ticket was booked for travel up to and including December 31, 2020.
  • if your ticket was issued by Icelandair (ticket number starts with 108).

Terms of the Travel Credit Voucher

All Icelandair Travel Credit Vouchers that are issued due to COVID-19:

  • are valid for booking 3 years from the date of issue, and for travel 1 year from booking.
  • are valid for the amount previously spent on the fare, fuel surcharge and airport taxes, including extra services purchased.
  • are valid as payment for all Icelandair flights on our website or via the Icelandair app.
  • are valid as payment for taxes and other fees.
  • are non-refundable, non-returnable and have no monetary value.
  • are non-negotiable and cannot be extended.
  • can only be used for services as per description on the voucher.
  • may not be sold, transferred or redeemed for cash.
  • will not be replaced if lost or stolen.
  • are void if used for commercial or promotional purposes, purchased, sold, advertised for sale or bartered.

The Icelandair Travel Credit Voucher is a form of refund for services not rendered. By accepting a Travel Credit Voucher as a form of refund you agree that the Travel Credit Voucher is a valid form of reimbursement and that the related card transaction will no longer be open for disputes. The conditions listed above must all be met in order to be eligible to receive a Travel Credit Voucher.

Except where prohibited by law, Icelandair reserves the right to refuse, void, cancel or hold for review any Travel Credit Voucher issued where a dispute has been filed or in connection with a violation of these terms and conditions.

This form applies to all passengers in the reservation, so you only have to submit one request per booking. Due to a high volume of requests, it may take a couple of days to process your Travel Credit Voucher.