If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website. The information below is relevant to passengers traveling to and from Canada, established under Canada's Air Passenger Protection Regulation (APPR).
If you believe your rights under the APPR were not respected, you may file a complaint with the Canadian Transportation Agency. Visit otc-cta.gc.ca for more information on how to submit a complaint.