COVID-19 travel information
Through travel we connect people and places, and connections are more important now than ever. Find information about our flexibility options to help you plan your travels.
Cancel booking
If your plans have changed and you need to cancel your ticket:
- check the fare type you purchased from us. We have 5 fare types with differing features and flexibility reflected in the price. Our Economy Flex and Saga Premium Flex fares permit date changes and airfare refund. If you don’t know your ticket details, go to the booking confirmation email you received from us, or visit My Journey and input your information to find out.
- check if you purchased optional Cancellation Protection when you bought your ticket.
- fill out a cancellation form.
Bookings with third-parties, travel agents, and for packages
For bookings made through third-parties, travel agents, and for package inquiries:
- If you booked through a third-party (such as a booking website like Expedia) or travel agent, you must contact them directly.
- If you booked a package through Icelandair Holidays, please contact us through this form.
Do you hold a Travel Credit Voucher?
During the COVID-19 period, we allowed many passengers to cancel bookings in return for a Travel Credit Voucher.
If you received a Travel Credit Voucher, read the guide to our Travel Credit Voucher for answers to the most common questions.