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Through travel we connect people and places, and connections are more important now than ever. We know you have questions, so we’ve prepared a list of answers to help you plan.

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Cancel your booking and receive a Travel Credit Voucher

You may cancel your booking and apply for a Travel Credit Voucher:

if your ticket was booked for travel up to and including September 30, 2020.
if your ticket was issued by Icelandair (ticket number starts with 108).

For bookings made through third-parties, travel agents, and for package enquiries:

If you booked through a third-party (such as a booking website like Expedia) or travel agent, you must contact them directly.
If you booked a package through Icelandair Holidays, please contact us through this form.

Please note that the Travel Credit Voucher applies to all unflown flights for all passengers within the booking. After receiving the Travel Credit Voucher, your tickets are voided, and you will no longer hold a ticket for the remaining part of your travels.

Cancel booking and apply for a Travel Credit Voucher

All Icelandair Travel Credit Vouchers that are issued due to COVID-19:

are valid for booking three years from the date of issue, and for travel one year from booking.
are valid for the amount previously spent on the fare, fuel surcharge and airport taxes, including extra services purchased.
are valid as payment for all Icelandair flights on our website or via the Icelandair app.
are valid as payment for taxes and other fees.
are non-refundable, non-returnable and have no monetary value.
are non-negotiable and cannot be extended.
can only be used for services as per description on the voucher.
may not be sold, transferred or redeemed for cash.
will not be replaced if lost or stolen.
are void if used for commercial or promotional purposes, purchased, sold, advertised for sale or bartered.

The Icelandair Travel Credit Voucher is a form of refund for services not rendered. By accepting a travel credit voucher as a form of refund you agree that the Travel Credit Voucher is a valid form of reimbursement and that the related card transaction will no longer be open for disputes. The conditions listed above must all be met in order to be eligible to receive a travel credit voucher.

Except where prohibited by law, Icelandair reserves the right to refuse, void, cancel or hold for review any Travel Credit Voucher issued where a dispute has been filed or in connection with a violation of these terms and conditions.

We've created a travel credit guide to answer the most common questions.

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Latest travel information

Cancel your booking and receive a Travel Credit Voucher

Terms of the Travel Credit Voucher