Traveling with a hidden disability
Traveling can, at times, be challenging but we aim to make the experience as smooth and comfortable as possible for all of our passengers.
How to request support
You can let us know about the specific needs of a passenger with a hidden disability in any one of the following ways:
- Fill out this form
- Contact our service center
- Using the Chat function in the lower right corner of this page
- Log in to Manage booking
Please let us know of any support needs at least 48 hours before departure.
What does DPNA stand for?
DPNA is a code introduced by the International Air Transport Association (IATA) and stands for “Disabled Passenger with Intellectual or Developmental Disability Needing Assistance”.
Our agents will, on request, add the DPNA code to your booking. This is for passengers with, for example: attention-deficit/hyperactivity disorder, autism, dementia, language, speech, visual or hearing impairments, or other cognitive impairments.
Many passengers choose to wear a sunflower symbol as a way of indicating to airport staff that they may require additional time, support or assistance.
What is the hidden disability sunflower lanyard?
This lanyard is green with yellow sunflowers printed on it.
Passengers who choose to wear the hidden disabilities sunflower lanyard are providing a visual cue that indicates that they may require additional support.
This can be especially helpful for airport staff, who can immediately recognize that the individual may need extra time, space, or support to navigate the airport.
What airports are sunflower airports?
Since its launch in 2016, the list of sunflower airports (those airports that have adopted the sunflower logo as a symbol of hidden disabilities) has grown substantially. Any questions regarding the services offered by these airports are best directed to the airport itself.
Keflavík airport
Our hub for international flights, Keflavík airport is a member of the sunflower airport program. This means that airport staff at Keflavík are on hand to provide increased support for passengers with hidden disabilities.
Domestic airports in Iceland
Domestic airports in Iceland are currently not part of the sunflower program, but we offer special assistance on all of our domestic routes.
We understand if you need extra time, additional support, or assistance during your trip. Sometimes that little extra help can make a big difference.
Passengers who have notified us of a hidden disability automatically receive priority check-in and boarding.
It’s worth noting that there are certain things that our crew are unable to assist you with. These include: lifting and/or carrying passengers, eating and/or drinking, taking medication, using the lavatory, and getting up and communicating. You should be accompanied by a personal care assistant if you require assistance with any of this.
Passengers who wish for it can wait until the rest of the plane has disembarked before they do so, in order to enjoy a more slow-paced departure from the aircraft.
Once the passenger arrives at the airport, services are taken forward by the airport itself and the sunflower symbol continues to indicate to airport staff that extra assistance may be required.