Refund of Cancelled Tickets
In case you are unable to take advantage of an already purchased flight ticket, and need to cancel it, you might be eligible for a refund. Rules about refunding tickets are attached to specific fare types, but in special cases different rules might apply.
PLEASE NOTE: These terms and conditions apply to Icelandair flights only. If your ticket was booked via third party, such as an OTA or an external agent, other terms and condition will apply. For more information, please contact the third party in question.
For tickets booked before 7th of April 2018, below terms apply:
Economy Light / Economy Special:
The fare is non-refundable (including any carrier-imposed surcharges). Unused government and/or airport taxes are refundable.
NOTE: When a customer books and tickets a reservation through Icelandair's US website, reservations system, ticket counters or offices with departure from the USA, has residence in the USA and pays in US dollars, Icelandair will allow the customer to cancel the ticketed reservation without penalty and receive a full refund if the customer cancels the reservation within 24 hours of purchase and if the reservation is made one week or more prior to scheduled flight departure. All other refunds will be according to fare rule.
Economy Standard: non-refundable
The fare is non-refundable (including any carrier-imposed surcharges). Unused government and/or airport taxes are refundable.
NOTE: When a customer books and tickets a reservation through Icelandair's US website, reservations system, ticket counters or offices with departure from the USA, has residence in the USA and pays in US dollars, Icelandair will allow the customer to cancel the ticketed reservation without penalty and receive a full refund if the customer cancels the reservation within 24 hours of purchase and if the reservation is made one week or more prior to scheduled flight departure. All other refunds will be according to fare rule.
Economy Flex:
Unused ticket is refundable less a cancellation fee of USD/CAD 75 (or equivalent) per each direction.
Partly used ticket is recalculated for the flown portion. Any residual value will be refunded less the cancellation fee of USD/CAD 75 (or equivalent), please note that booking fee and no-show fee may apply.
NOTE: When a customer books and tickets a reservation through Icelandair's US website, reservations system, ticket counters or offices with departure from the USA, has residence in the USA and pays in US dollars, Icelandair will allow the customer to cancel the ticketed reservation without penalty and receive a full refund if the customer cancels the reservation within 24 hours of purchase and if the reservation is made one week or more prior to scheduled flight departure. All other refunds will be according to fare rule.
Economy Comfort
Unused ticket is refundable, partly used ticket is recalculated for the flown portion and the residual value will be refunded. Please note that booking fee and no-show fee may apply.
NOTE: When a customer books and tickets a reservation through Icelandair's US website, reservations system, ticket counters or offices with departure from the USA, has residence in the USA and pays in US dollars, Icelandair will allow the customer to cancel the ticketed reservation without penalty and receive a full refund if the customer cancels the reservation within 24 hours of purchase and if the reservation is made one week or more prior to scheduled flight departure. All other refunds will be according to fare rule.
Saga Class
Unused ticket is refundable, partly used ticket is recalculated for the flown portion and the residual value will be refunded. Please note that booking fee and no-show fee may apply.
NOTE: When a customer books and tickets a reservation through Icelandair's US website, reservations system, ticket counters or offices with departure from the USA, has residence in the USA and pays in US dollars, Icelandair will allow the customer to cancel the ticketed reservation without penalty and receive a full refund if the customer cancels the reservation within 24 hours of purchase and if the reservation is made one week or more prior to scheduled flight departure. All other refunds will be according to fare rule.
The flight times shown in timetables may change between the date of publication and the date of the passenger's actual travels. Carrier does not guarantee them to the passengers and they do not form part of the passengers’ contract with Carrier.
Before carrier accepts the passengers booking, it will notify of scheduled flight time in effect as of the time, and it will be shown on the ticket. If the passenger provides correct contact information, carrier will endeavor to notify the passenger of any such changes. If, after the passenger purchases the ticket, a schedule change occurs, delaying the flight by at least 5 hours from the originally scheduled time, and this schedule change is not acceptable to the passenger, he/she will be entitled to a refund in accordance with article below.
If carrier cancels a flight, fails to operate a flight reasonably according to schedule, fails to stop at the passenger's destination or stopover, causes the passenger to miss a connecting flight on which he/she holds a reservation in the same ticket, the amount of the refund shall be;
a) If no portion of the ticket has been used, an amount equal to the fare paid (this does not include the booking fee, which is non-refundable);
b) If a portion of the ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used.
The ticket constitutes conclusive evidence of the contract of carriage between the carrier and the passenger named in the ticket. The carrier will provide carriage only to the passenger named in the ticket, and the passenger may be required to produce appropriate identification.
The ticket is not transferable.
Some tickets are sold at discounted fares, which may be partially or completely non-refundable. The passenger should choose the fare best suited to his/hers needs. The passenger may also wish to ensure that he/she has appropriate insurance to cover instances where the ticket has to be cancelled.
Should the passenger wish to change any aspect of the transportation, she/he must contact the carrier in advance. The fare for the new transportation will be calculated according to fare rule and the passenger will be given the option of accepting the new price or maintaining the original transportation as ticketed, If the passenger does not make the change or does not use the flights in the order displayed in the ticket, the passenger will be considered a no-show, in this case all remaining flights will be canceled and the ticket is void.
Carrier will refund a ticket or any unused portion of it in accordance with the applicable fare rules or tariff, as follows:
Except as otherwise provided in this article, carrier shall make a refund to the person who has paid for the ticket, upon presentation of satisfactory proof of such payment.
If a ticket has been paid for by a person other than the passenger named in the ticket, and the ticket indicates that there is a restriction on refund, Carrier shall make a refund only to the person who paid for the ticket, or to that person’s order.
Except in the case of a lost ticket, refunds will only be made on surrender to carrier of the ticket and all unused flight coupons.
If Carrier cancels a flight, fails to operate a flight reasonably according to schedule, fails to stop at the passenger's destination or stopover, causes the passenger to miss a connecting flight on which he/she holds a reservation in the same ticket, the amount of the refund shall be;
If no portion of the ticket has been used, an amount equal to the fare paid;
If a portion of the ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used.
If the passenger is entitled to a refund of a ticket for reasons other than those set in above articles the amount of the refund shall be:
If no portion of the ticket has been used, the refund shall be according to fare rule, less any service charges or cancellation fees;
If a portion of the ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel used, according to fare rule, less any service charges or cancellation fees.
Carrier may refuse a refund where application is made after the expiry of the validity of the ticket.
Carrier may refuse a refund on a ticket, which has been presented to carrier or to government officials as evidence of intention to depart from that country, unless the passenger establishes to Carriers satisfaction that he/she has permission to remain in the country or that he/she will depart from that country by another Carrier or another means of transport.
All refunds will be subject to government laws, rules and regulations or orders of the country in which the ticket was originally purchased and of the country in which the refund is being made. Subject to the foregoing provision, refunds will normally be made in the same manner and the same currency in which the ticket was paid for, however it may be made in another currency at carrier reasonable discretion.