FAQs for holiday packages

Tours can be added in the booking process.
If you already have a package booking, additional tours can be booked separately here.

You can add additional baggage, select seats, and more by logging into My Journey using your 6-digit flight booking reference.

Please check our terms and conditions for more information about changing or canceling a booking.

If you need to correct the name of a passenger, please contact our service center. 

If you need to request a name change for a passenger, please contact our vacation/holidays team.

Yes. In the booking flow you have the option to choose either Economy Standard or Saga Premium, dependent on availability of the flights and dates you’ve chosen. You can also choose per flight segment, allowing you to fly Economy Standard in one direction, and Saga Premium in the other. To upgrade an exicting booking made in Economy Standard, please contact our support team.

You may also be interested in our Class Up option.

When you booked, you should have received confirmation emails containing your flights and package details. For your flight information, please log into our My Journey portal using your flight booking reference & last name. For your package information, please log into the portal using your 6-digit numeric package reference & last name.

If you have received notice that your scheduled flight(s) with Icelandair will be canceled, you are entitled to a rerouting or a refund. Please note you can contact your local Icelandair customer service center to discuss if same date rerouting options are available. 

If no rerouting options are available for your scheduled dates, or you wish to cancel for a refund, you will need to contact our Holidays team to discuss rearranging your travel itinerary.

Please have a look at our terms and conditions for changes or cancelations initiated by Icelandair.

The baggage allowance included in the vacation packages is 1 checked bag up to 50 lb (23 kg), the maximum combined height + length + depth of the bag is 62 inches/158 cm, 1 carry-on item up to 22 lb (10 kg), maximum size (including handles and wheels): 21.6x15.7x7.8 inches (55x40x20 cm), and 1 personal item per passenger.

For information about FlyBus airport transfers, please visit our FlyBus information page.

To find specific information about a tour you've booked (such as the tour departure time):

1. Visit Icelandair's main page.
2. Once on that page, choose the tour you have booked to review the tour details. 

To find specific information about a tour you've booked (such as the tour departure time):

1. Visit the main vacation page.
2. Ensure you're using the same local market website as you were when you initially booked your vacation (find the country flag in the top right corner on the page).
3. Choose Manage booking.
4. Log in using your 6-digit numeric package reference & last name.
5. Once logged in you can review your booking and resend the confirmation to your email address for more detailed information.

Unfortunately, it is not possible to combine a vacation package with a specific Stopover flight. 

To book a holiday in Iceland with a Stopover flight, you'll have to book the flight and hotel separately. 

If you prefer, you can choose from a range of tours and transfers for your Stopover in Iceland.

We are happy to hear you are interested in our vacation package options. Please note packages and tours can only be booked through the website and prices are subject to availability at the time of booking. 

The online booking engine automatically quotes the best available price for the package and dates chosen at that time. Full payment is required and travel documents will be sent to the email address provided. 

As our packages are only available and bookable online, our agents do not have lists of available dates or prices. The only way to find out availability or prices is to try other dates in the booking engine.

In the booking flow you have the option of choosing either Economy Standard or Saga Premium, dependent on availability of the flights and dates you’ve chosen. You can also choose the per flight segment, allowing you to fly Economy Standard in one direction, and Saga Premium in the other.

Unfortunately, we don't offer customized vacation package options. 

Our packages and offers are only for sale on our website and the options, dates and prices shown online are the only package options available. If the online options available do not meet the itinerary and/or accommodations you are looking for, we recommend that you book your flight, accommodation and excursions individually. 

You can also browse our range of tours and transfers.

We are glad to hear you are interested in flying with Icelandair and that our promotional offer caught your attention. The limited offer price is subject to availability. 

When our offers are sent out, the fares are made available on the website for the advertised routes. If you are searching for the route on our website and the advertised fare is not appearing, then unfortunately the limited price tickets are sold out. The current prices viewable on the website reflect the lowest fares we have available. 

Special offers have lead price availability listed on the offer’s webpage which is updated regularly during the booking sales period.