Icelandair Buddy Hotline

Icelandair Buddy Hotline 2019

TÉRMINOS Y CONDICIONES

Estos Términos y Condiciones prevalecerán en caso de que surja algún conflicto o contradicción con cualquier otra comunicación, incluidos anuncios o materiales promocionales. Se considera que las instrucciones forman parte de los Términos y Condiciones y que, al participar, se considera que todos los participantes aceptan los Términos y Condiciones y están sujetos a ellos. Conserve una copia para su información.

Promotor: Icelandair, número de empresa: 461202-3490

1. Definiciones

I. «Icelandair Buddy Hotline» es un servicio limitado en el cual los pasajeros de Icelandair pueden llamar a un servicio de atención telefónica y hablar con un Icelandair Buddy para obtener información sobre Islandia; el servicio se pondrá en marcha el 10 de abril de 2019 y estará disponible hasta el 8 de julio de 2019.

II. El «Cliente» es un pasajero de Icelandair que haya comprado un vuelo y desee participar en el servicio Icelandair Buddy Hotline.

III. «Icelandair» es una aerolínea comercial cuya sede social y jurisdicción se encuentra en Islandia.

2. Acerca del servicio

I. El servicio Icelandair Buddy Hotline ofrece a los clientes de Icelandair una forma nueva y apasionante de disfrutar mucho más de las vistas y los sonidos de Islandia y obtener información local de primera mano sobre recomendaciones de viaje.

II. Los Icelandair Buddies son empleados de Icelandair que responderán las llamadas del servicio de atención telefónica.

III. Siempre que sea posible, cualquier información sobre cambios significativos en el servicio de atención telefónica se publicará en Internet para que los pasajeros estén al tanto de cualquier cambio.

3. Datos e información personal

I. Icelandair se regirá por las leyes de protección de datos relevantes, incluyendo el próximo Reglamento General de Protección de Datos, mantendrá la confidencialidad de sus datos y no compartirá ningún dato personal de los clientes sin su consentimiento.

II. Haga clic en https://www.icelandair.com/support/terms-and-conditions/privacy-policy/ para conocer la Política de Privacidad del Promotor. Puede solicitar acceso a sus datos personales, rectificar cualquier error o solicitar la eliminación de sus datos enviando un correo electrónico a privacy@icelandair.is.

III. Para que el Icelandair Buddy y el Cliente puedan interactuar, se llevará a cabo un intercambio de datos personales.

4. Tasas y pagos

I. La participación en Icelandair Buddy Hotline es gratuita. Sin embargo, si llama a este número desde otro país, usted (la persona que realiza la llamada) deberá pagar una tarifa telefónica internacional. Por ello, la llamada ya no será gratuita si llama desde el extranjero.

5. Política de cancelación

I. En caso de que se den unas circunstancias que escapen razonablemente del control del Promotor y solo cuando las circunstancias lo hagan inevitable, Icelandair tiene el derecho a cancelar Buddy Hotline en cualquier momento y a su exclusivo criterio.

6. Responsabilidad y seguro

I. Icelandair no se hace responsable de ninguna actividad recomendada por un Icelandair Buddy.

II. Icelandair no será responsable de ninguna lesión, enfermedad, muerte, pérdida (por ejemplo, pérdida de diversión), daño, gasto, coste u otra suma o reclamación de cualquier tipo en relación con ningún viaje.

III. Icelandair considera esencial disponer de un seguro de viajes adecuado. Icelandair no puede aceptar la responsabilidad de ningún coste en el que pueda incurrir el Cliente por no contar con una cobertura de seguro adecuada. Es responsabilidad del Cliente asegurarse de que el seguro cubre todas las actividades del Cliente.

7. Ley y jurisdicción aplicables

I. Estos Términos y Condiciones estarán regidos por y serán interpretados según las leyes de Islandia. Si alguna de las cláusulas de los Términos y Condiciones se considera contraria a la ley, el resto de las cláusulas seguirán teniendo plena vigencia.

II. Cualquier disputa surgida de estos Términos y Condiciones se resolverá exclusivamente en los tribunales de Islandia.

III. Si se determina que alguna de estas cláusulas es ilegal, no válida o inaplicable por algún otro motivo, se separará y eliminará de estos Términos y Condiciones y el resto de cláusulas seguirá teniendo plena vigencia.

CÓDIGO DE CONDUCTA PARA ICELANDAIR BUDDY HOTLINE

1. Ámbito
Este código de conducta se aplica a todos los empleados de Icelandair Group y sus filiales que hayan aceptado desempeñar el papel de Buddies para el servicio Icelandair Buddy Hotline.

2. Objetivos
El servicio Icelandair Buddy Hotline ofrecerá a los clientes de Icelandair una forma nueva y apasionante de disfrutar mucho más de las vistas y los sonidos de Islandia y de todo lo que ofrece el país. Los objetivos del código de conducta son:
I. Garantizar que el programa Buddy Hotline Program cuenta con unos principios adecuados en lo que respecta a su servicio, además de unas excelentes cualidades éticas y profesionales para proporcionar el mayor nivel de servicio a los clientes de Icelandair;
II. Fomentar la formación y el desarrollo personal continuos de los Hotline Buddies en aquellos casos en los que sea relevante para mejorar la experiencia de los clientes;
III. Promover una actitud de trabajo de los Hotline Buddies honesta y responsable;
IV. Mantener la reputación del turismo islandés, al igual que la de Icelandair;
V. Para garantizar que el servicio satisfaga los requisitos recogidos en los términos y condiciones, este se revisa de manera periódica y se hacen mejoras o cambios con el fin de estar seguros de que los requisitos de mejores prácticas están a disposición de cualquier cliente actual o futuro.

3. Principios
I. Los Hotline Buddies ofrecerán el más alto nivel de servicio, de manera honesta y justa.
II. Los Hotline Buddies se familiarizarán – y actuarán de acuerdo con – las cláusulas y el espíritu de este código, todos los requisitos normativos aplicables y las normas internas de Icelandair (como el manual de los empleados), y respetarán el principio de representar a Islandia y su sector turístico.
III. Los Buddies deberán entender sus obligaciones, recibirán sugerencias de los clientes y estarán preparados y dispuestos para contribuir al desarrollo del servicio Buddy Hotline de Icelandair.

4. Ética profesional de los Buddies
i. Prestación del más alto nivel de servicio
Los Hotline Buddies se esforzarán por ofrecer a los clientes el más alto nivel de servicio de acuerdo con las cláusulas de los términos y condiciones del servicio Buddy Hotline.

5. Cumplimiento de la ética profesional
Los Buddies deberán seguir unos principios éticos profesionales. Cuando traten con los clientes deberán:
i. ser diligentes, sinceros, corteses y atentos;
ii. hablar y actuar con cautela y discreción, y mantener una actitud objetiva;
iii. tener conocimientos sobre Islandia o la parte de Islandia o la actividad que hayan elegido;
iv. proporcionar información precisa a los clientes;
v. respetar las creencias religiosas, las costumbres y los hábitos de los clientes;
vi. mantener unos límites profesionales adecuados, evitar un contacto o unas relaciones inadecuados y no intentar establecer ninguna relación inapropiada con ningún cliente por ningún medio, incluyendo comunicaciones de naturaleza personal, participar en una comunicación inapropiada a través de Internet o por otros medios o enviar correos electrónicos o mensajes de texto de naturaleza inapropiada;
vii. no hablar de sus relaciones íntimas y personales, y tener cuidado de mantener un equilibrio adecuado entre formalidad e informalidad al tratar con los clientes;

6. Promoción de Islandia
Los Buddies deberán asegurar el desarrollo continuado del servicio:
i. teniendo en cuenta ante todo los intereses de los clientes y la reputación de Icelandair y sus metas y objetivos dentro de Icelandair; y
ii. animando a los clientes de Buddy Hotline a ayudar a proteger los recursos turísticos de Islandia como los lugares culturales y patrimoniales, el entorno natural y las atracciones turísticas, y mantener la limpieza y el orden público; y
iii. actuando como embajadores de Islandia y promocionando activamente el turismo y otras industrias locales para beneficio de la economía de Islandia.

7. Principios que rigen las posibles actividades turísticas
I. Los Hotline Buddies solo recomendarán a los clientes posibles actividades turísticas que estén aprobadas por Icelandair o la junta de turismo local y que satisfagan los potenciales requisitos del cliente.
II. Antes de sugerir cualquier posible actividad turística, los Hotline Buddies deberán explicar claramente a los clientes que el servicio Hotline Buddies de Icelandair es solo un mecanismo para proporcionar opciones. Antes de participar en ellas, deberán tener debidamente en cuenta los asuntos relacionados con la satisfacción, la seguridad y la responsabilidad.

8. Interpretación, aplicación y penalización
Este código se controla junto con los términos y condiciones del servicio Buddy Hotline, y será de cumplimiento obligado por parte de todos los Hotline Buddies. Su aplicación y las decisiones acerca de las infracciones de este código se llevan a cabo de acuerdo con las interpretaciones de la junta directiva de Icelandair. La junta tiene autoridad para penalizar a las personas que infrinjan este código mediante los procedimientos disciplinarios estándar de Icelandair y se reserva el derecho a modificar cualquier cláusula de este código si lo considerase necesario.

9. Los clientes que tengan acceso a o control sobre la información anterior deberán, en ocasiones, garantizar su seguridad e impedir cualquier abuso o mal uso de la información.
Este código de conducta, junto con los términos y condiciones del servicio Buddy Hotline, será de obligado cumplimiento por parte de todos los clientes.

TERMS AND CONDITIONS FOR INFLUENCER COMPETITION

Short Terms and Conditions

Icelandair and potential Icelandair customers, 16+ (<18s adult consent req’d & to be accompanied if win). Exclusions & conditions apply. No purchase necessary. Internet access and public Instagram account required. Visit the Instagram account of 1 of the participating influencers in the US, CA, UK, FR, DE, NL, SE, DK, NO, FI, CH or BE involved with the promotion, between 10th April and 8th May and comment why you would like to travel to Iceland for entry into the Prize Draw. 1 x pair of transatlantic flights to be won.

Promoter: Icelandair, Company ID number: 461202-3490 (“The Promoter”)

Full Terms and Conditions

These Terms and Conditions (the “Terms and Conditions”) prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of these Terms and Conditions and by participating all participants will be deemed to have accepted and be bound by them. Please retain a copy for your information.

The Promoter takes data protection seriously. By entering this promotion, you confirm that you have read the Privacy Policy for the applicable platform and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with the Act No. 90/2018 on Data Protection and the Processing of Personal Data.

Promoter: Icelandair. Privacy@Icelandair.is, no entries should be sent to this address.

Eligibility

1. The promotion is open worldwide to Icelandair customers and potential customers, excluding employees (and their immediate families) of Icelandair, their affiliates, agencies, or anyone else professionally connected with the promotion.

2. Entrants must be 16 years or over (U18s need parental consent and must be accompanied by an adult if they win).

3. Internet access and an active Instagram account required. Entry is only valid via an active Instagram account to the Instagram site of one of the influencers in the USA, Canada, UK, France, Germany, Netherlands, Sweden, Denmark, Norway, Finland, Switzerland or Belgium involved with this promotion (see ‘How to Enter’ below for all the relevant Instagram accounts).

4. If you do not have an Instagram account you will need to create one in order to participate – you will require an active email address in order to do this. See www.instagram.com for how to set up an account. Entries made on Instagram are subject to their terms of service which can be found online at https://help.instagram.com/478745558852511. Proof of ownership of the Instagram account and proof of age may be required.

5. No purchase necessary.

Promotional Period

6. The promotion runs from 10th April and closes at 23:59 GMT (UTC) on 8th May.

Any entries received outside of these times and dates will not be included in the promotion.

How to Enter

To enter this promotion for an opportunity to win, look out for the following post on one of the Instagram Influencer Pages from 10th April.

“Local tips and recommendations always make travel better, which is why @Icelandair have opened up their Buddy Hotline. Passengers can now talk to an #IcelandairBuddy and get the best local knowledge. For your chance to win a pair of transatlantic flight tickets comment with why you would like to travel to Iceland. For Terms and Conditions please head to Icelandair.com/buddyhotline”

7. Either log in as an existing Instagram member, or sign up for free at Instagram.com as detailed above. Ensure you are following the relevant influencer account from your Instagram account, and remain following them for the duration of the promotion and fulfilment period of [5] days following the end of the promotion.

To enter from a private account, you must amend your account settings to a public account in order for entry to be accepted. The account must remain public until the end of the fulfilment period of the promotion in order to be contacted in the event your entry is a winning entry.

8. Once on the relevant influencer page, simply submit your answer as a comment telling us ‘why you would like to travel to Iceland’ as a comment under the promotional post.

9. Only valid entry information will be accepted. All entry information is subject to verification and interrogation to ensure it meets the acceptable standards.

10. Any submission containing the following content or suggesting innuendos of the following content will not be permitted and the entrant will be disqualified:

• Content which is distasteful, offensive, inappropriate or is of a sexual nature;
• Content for the intended purpose of harassing, threatening or embarrassing individuals or multiple individuals;
• Content for which the Promoter determines violates the rights of any other person or entity;

Content featuring:

• Elements that are known to be false, inaccurate or misleading
• Comments promoting the smoking of tobacco, drug usage or drinking or alcohol
• Any comments which contain reference to alcohol being handled, served, or anything deemed socially irresponsible, being portrayed as a challenge or enhancing attractiveness
• The use, depiction or incitement to use drugs or any banned substances.
• Political parties, political messages or demonstrations.
• Blasphemous or religious comments or any comments deemed to incite religious hatred.
• Potentially defamatory or otherwise actionable material.
• Any content which infringes any copyright, trademarks or other intellectual property rights of any third party.
• Third party promotional packaging, material or advertising.
• The depiction of the assembly of explosive materials, firearms or items deemed to be weapons of any nature.
• The depiction of individuals’ or companies’ names, phone numbers, email or postal addresses, or any other personal information deemed sensitive, private and/or unacceptable by the promoter.
• Anything sourced from commercial or third-party libraries
• Any computer viruses, worms, Trojan horses or other potentially damaging computer programs or files


• Any Instagram name or profile photograph which contravene the above will be void, and any entries will not count towards the promotion
• Any content the Promoter in its sole discretion considers to be inappropriate to use.

11. The Promoter reserves the right at its sole and absolute discretion to permanently remove any material that is deemed to be distasteful, degrading or will in any way cause offence and if necessary report to the appropriate authorities, or to disqualify any individual found to be attempting to circumvent the promotion by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities, using rude, inappropriate, or profane statements or to be acting in any manner deemed by the Promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the Promoter to be disruptive.

12. Anyone, who in the Promoter’s absolute discretion, is acting in a manner that undermines the operation and integrity of the promotion or in any way that gives an unfair advantage, will be disqualified and any persons seeking to use such information gained will be disqualified

13. All entries will be strictly monitored by the Promoter and their third-party adjudicators throughout and any attempts to manipulate or otherwise unfairly influence the results will result in disqualification of entry or suspension of the promotion.

14. The Promoter does not guarantee that you will have any recourse to edit or delete any Content you have submitted. The Promoter has the right to remove or refuse to post any entry for any reason. You acknowledge that you, not the Promoter, are responsible for the Contents of your submission. None of the Content that you submit shall be subject to any obligation of confidence on the part of the Promoter, its agents, subsidiaries, affiliates, or third-party service providers and their respective directors, officers and employees

15. Any bulk entries, entries from agents, third parties, syndicates, organized groups or entries automatically generated by a computer, programme, application, script or any automatic method will not be accepted. Any person or institutions trying to circumvent this condition by any method, including but not limited to using multiple or alias Facebook, Instagram or Twitter accounts, will be disqualified along with all entries from associated accounts. Only genuine valid entries will be considered.

16. The person who has uploaded the comment is the individual who is entered into the promotion.

The Prize

17. There is 1 prize to be won in total. The prize consists of two round trip tickets of Icelandair transatlantic flights from your nearest Icelandair Gateway to Iceland, and then onto either Europe or North America, depending on your start location.

18. As part of the prize winners will receive:

Flights are Economy Standard fare. Winners can make a Stopover in Iceland if wished for, up to seven nights. Icelandair will pay the taxes and other charges as included in the flight tickets. Dates not available from 15th of December until 5th of January. The prize is valid for one year after winning. Flights need to be booked at least one month prior to the departure as a pair. Note that we do not cover insurance or if tickets are changed after making the booking.

19. A parent/legal guardian must accompany winners aged 18 or younger when participating in the prize.

20. All travel arrangements offered are at the discretion of the promoter. Any amendments wished to be made by the prize winner after the booking is confirmed are subject to the discretion of the Promoter and may be subject to administration charges.

21. The prize winner and their guest (where applicable) are responsible for and must comply with any health advice/regulations/inoculations required by any destination country. Any associated costs for this are the responsibility of the prize winner and their party (where applicable).

22. The Winner and their guest must not have any limitations upon their ability or rights to travel to and from Europe and North America to the destination chosen. The right to refuse entry to any chosen destination or country at the point of entry of your prize is held by Passport control and the country’s authorities. The Promoter is not responsible for ensuring the Winner or their guest’s ability to travel and is not responsible for any cots incurred should entry be refused by Passport control or the country’s authorities.

Winners and guests take full responsibility for any risks associated with traveling to, in and from the chosen locations. Winners and guests must consider any travel advice from the relevant government or authorities to ascertain if there are any issues with potential travel and the Promoter will try and assist with suitable alternatives should there be major concerns. So, whilst they can advise and recommend, the Promoter is not responsible for any loss or damaged incurred by the Winner or guest that arises from them not following the relevant government or authority’s travel advise.

23. All potential Winners are subject to verification of eligibility and compliance with these Terms and Conditions and could still, post qualification, be disqualified as the Promoter reserves the right to verify all Winners and guests will meet necessary standards and not cause the brand embarrassment by the individual or their guest. Part of this process may include questions during the claim process and a review of personal information sourced from data available in the public domain.

24. The prize winner & their guests must all be in possession of a full, current and valid passport and will be solely responsible for attaining any required visas, vaccinations or travel permits.

25. No cash or alternative prize is available in whole or in part, except in the event of circumstances outside of the reasonable control of the Promote, whereby the Promoter reserves the right to offer a suitable alternative of equal or greater value.

26. The Winner and guest are responsible for all expenses not expressly stated in these Terms and Conditions as being included as part of the prize. All other costs and expenses incurred from the prize including, but not limited to transport to venue, meals, drinks, merchandise and other gratuities or any other expenses are at the winners’ and their guests’ own cost, unless otherwise expressly stated within the prize details.

27. The Promoter reserves the right to add more prizes into the main promotion. Winners only will be notified in line with these Terms and Conditions.

Winner selection and notification

28. The winner will be chosen at random via an independently verified, randomized computer process from all genuine, valid entries entered into the prize draw. The draw will take place on 10th May.

29. The Promoter will make reasonable efforts to contact the winner via a comment under their winning post on the relevant Influencers Instagram page, giving instructions for next steps (to Directly Messaging the Promoter within 3 days of the comment being made) and timings of the claim process. After successful contact, the Promoter will subsequently email the winner allow the potential winner to provide the Promoter securely with information including; their name, details and a valid home address as well as required documentation to assist with verification. Inaccurate information may result in the prize being forfeited. However, if a winner has not responded to notification after 14 days or if a selected winner is ineligible, otherwise in breach of these Terms and Conditions, or unable to take up the prize for any other reason, the Promoter reserves the right to withdraw the prize, and if time permits, re-allocate the prize back into the promotion

Claim Process & Delivery of Prize

30. Winners will be required to provide securely to the Promoter, within the specified timescales given, information including their name, a valid address, photo I.D. and any additional contact details to assist with fulfilling the claim and arranging the prize. Inaccurate information may result in the prize being forfeited.

31. Once the verification stage has been completed and the winner has been marked as valid, the Promoter will be in touch to arrange the prize via email.

General Information

32. This promotion is in no way sponsored, endorsed or administered by, or associated with Instagram. Any information you provide as part of this promotion is provided to the Promoter and not to Instagram. Entrants to this promotion hereby release Instagram from any claim or liability suffered in connection with this promotion.

33. The Promoter reserves the right to verify all entries and the Winners and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these Terms and Conditions or any instructions forming part of this promotions entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.

34. A list of Winners’ full names and their countries, provinces or regions, will be available on request by emailing buddy@Icelandair.is with the subject line ‘Buddy Hotline Winner’ within [1] months of the promotion close date.

35. The Promoters decision is final in all matters pertaining to the promotion; no correspondence shall be entered into.

36. Winners may be required to take part in reasonable publicity relating to this promotion without further remuneration.

37. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion or the awarding of prizes, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these Terms and Conditions , at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.

38. The Promoter may at its absolute discretion disqualify any participant found to be tampering with the application process or operation of the website or to be acting in any manner disruptive to the promotion.

39. Sometimes, through reasons outside of the Promoters control, the social media website (as with any website) may not be accessible. The Promoter cannot guarantee continuous, uninterrupted access to the website or social media. No responsibility will be accepted for any difficulties in entering, claiming or any entries/claims delayed or corrupted. The Promoter will have no liability for any loss arising out of such an event.

40. Limitations of liability: insofar as permitted by law, neither the Promoter nor the promotional parties assume any responsibility or liability for:-

• 1.1. Any incorrect or inaccurate entry, or for any faulty, incorrect, errors or failed electronic data transmissions;
• 1.2. Any unauthorised access to, or theft, destruction or alteration of entries at any point in the operation of this promotion;
• 1.3. Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this promotion;
• 1.4. Inaccessibility or unavailability of the internet or the social media channels or any combination thereof; Insofar as permitted by law, any injury or damage to participants or to any other person’s computer which may be related to or resulting from any attempt to participate in the promotion.

41. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

42. These Terms and Conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by Icelandic law and any dispute or clarity will be submitted to the exclusive jurisdiction of the Icelandic courts.

Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent and you have opted-in to receive future marketing communications. Your personal details will at all times be kept confidential, and in accordance with the Act No. 90/2018 on Data Protection and the Processing of Personal Data. Click here for the Promoter’s Privacy Policy https://www.icelandair.com/support/terms-and-conditions/privacy-policy/. You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to privacy@Icelandair.is. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time.