FAQs for vacation packages
Do you have any questions about our vacation packages? We've got you covered.
Yes, it's no problem to add a tour and/or transfer to your Iceland vacation package after you've booked. Simply follow these steps:
- Visit our main vacation packages booking page.
- Ensure you're using the same local market website as you were when you initially booked your vacation (you can switch between locales using the country flag at the top right corner of the page).
- Choose Retrieve Booking, and you will be directed to the login portal.
- Log in using your 6-digit numeric package code & the last name of the first passenger on the itinerary.
- Once logged in you can choose the Add Services option.
- Select which tours and/or transfers you want to add.
You can add additional baggage, select seats, and more by logging into My Journey using your 6-digit flight booking reference.
Please check our terms and conditions for more information about changing or canceling a booking.
If you need to change or correct the name of a passenger, please contact our service center.
If you need to request a name change for a passenger, please contact our vacation/holidays team.
Yes, it's possible to upgrade your booking to Saga Premium.
Once a package reservation has been made, our Holidays team can provide a quote for the cost of upgrading. The cost will vary depending on the fare difference between the upgraded fare and the fare purchased.
To request a quote for the upgrade, please use our specific vacation package contact form.
You may also be interested in our Class Up option.
When you booked, you should have received a confirmation email containing your package details. For information on your flight/s, please log into our My Journey portal.
If you have received notice that your scheduled flight(s) with Icelandair will be canceled, you are entitled to a rerouting or a refund. Please note you can contact your local Icelandair customer service center to discuss if same date rerouting options are available.
If no rerouting options are available for your scheduled dates, or you wish to cancel for a refund, you will need to contact our Holidays team to discuss rearranging your travel itinerary.
Please have a look at our terms and conditions for changes or cancelations initiated by Icelandair.
For information about FlyBus airport transfers, please visit our FlyBus information page.
To find general information about a tour, simply follow these steps:
- Visit our main tours page.
- Once on that page, choose the tour you have booked to review the tour details.
To find specific information about a tour you've booked (such as the tour departure time):
- Visit the main vacation page.
- Ensure you're using the same local market website as you were when you initially booked your vacation (find the country flag in the top right corner on the page).
- Choose Retrieve package, and you will be directed to the login portal.
- Log in using your 6-digit numeric package reference & the last name of the first passenger on the itinerary.
- Once logged in you can choose the Add Services option.
- Select which tours and/or transfers you want to add.
Unfortunately, it is not possible to combine a vacation package with a specific Stopover flight.
To book a holiday in Iceland with a Stopover flight, you'll have to book the flight and hotel separately.
If you prefer, you can choose from a range of tours and transfers for your Stopover in Iceland.
We are happy to hear you are interested in our vacation package options. Please note packages and tours can only be booked through the website and prices are subject to availability at the time of booking.
The online booking engine automatically quotes the best available price for the package and dates chosen at that time. Full payment is required and travel documents will be sent to the email address provided.
As our packages are only available and bookable online, our agents do not have lists of available dates or prices. The only way to find out availability or prices is to try other dates in the booking engine.
Our vacation packages come with an Economy Standard fare as standard. However, once you've booked your trip, we can look into upgrading your booking to Saga Class. The cost would depend on the fare difference between the upgraded fare and the fare purchased.
Please use our specific vacation package contact form, once you've booked your trip, to request a quote for the upgrade.
Unfortunately, we don't offer customized vacation package options.
Our packages and offers are only for sale on our website and the options, dates and prices shown online are the only package options available. If the online options available do not meet the itinerary and/or accommodations you are looking for, we recommend that you book your flight, accommodation and excursions individually.
You can also browse our range of tours and transfers.
We are glad to hear you are interested in flying with Icelandair and that our promotional offer caught your attention. The limited offer price is subject to availability.
When our offers are sent out, the fares are made available on the website for the advertised routes. If you are searching for the route on our website and the advertised fare is not appearing, then unfortunately the limited price tickets are sold out. The current prices viewable on the website reflect the lowest fares we have available.
Special offers have lead price availability listed on the offer’s webpage which is updated regularly during the booking sales period.