Pingdom Check

Flight cancellation

Has your flight been cancelled?

Right to refund

If your flight is cancelled, and you do not wish to re-book, you can have your ticket refunded. You can claim a full refund of any unused flight segments included in your ticket.

Reroute

If your flight is cancelled you may request to travel to your final destination on the next Icelandair flight, under comparable transport conditions and on the condition that there are available seats. Please contact Icelandair agents located on-site, or contact our service centre, to arrange alternative flights.

If you have included contact information in your booking, you will be notified regarding changes to your travel itinerary. If not, you can always review your itinerary on the Icelandair website.

Right to care

Meals

If your flight has been cancelled, you are entitled to care provided by Icelandair while you await alternative flight(s). This care consists of meals and/or drinks as well as two phone calls. If you are at the airport when you receive information concerning the cancellation, please contact Icelandair agents located on-site to receive your meal vouchers. 

Sometimes it might not be possible for us to issue vouchers, due to the number of passengers being affected by flight disruptions simultaneously. In such cases, we kindly ask that you retain any receipts for costs incurred and submit them for reimbursement. Icelandair considers reasonable costs, in relation to waiting time, to be no more than:

  • 6 hours or less: 18€
  • Between 6 and 12 hours: 36€
  • Between 12 and 24 hours: 65€
  • 24 hours or more: 65€ per. 24 hours

Accommodation

If we are unable to provide you with an alternative flight on the day of the cancellation, and you are unable to return home, you are entitled to accommodation. Please contact agents on-site at the airport for hotel vouchers.

Sometimes it might not be possible for us to issue hotel vouchers, due to the number of passengers being affected by flight disruptions simultaneously. In such cases, we kindly ask that you retain any receipts for costs incurred and submit them for reimbursement. Icelandair considers 215 EUR to be a reasonable price for a double hotel room. 

You are also entitled to transportation between the airport and the place of accommodation. If we are unable to provide you with a transportation voucher, please retain all receipts and submit them for reimbursement. Icelandair considers reasonable transportation cost to include a train ticket, a trip with an airport shuttle and/or fuel costs.