Pingdom Check

Delayed flights

Is your flight delayed?

Right to refund

If your Icelandair flight has been delayed by five hours or more, and you do not wish to re-schedule your travel, you can cancel your booking and request a refund for any unused flight segments in your ticket.

Reroute

If your flight is delayed for five hours or more, you can request to travel to your final destination on the next Icelandair flight, under comparable transport conditions and on the condition that there are available seats. Please contact agents located on-site, or contact our service center, to arrange alternative flights.

If you have included contact information in your booking, you will be notified regarding changes to your travel itinerary. If not, you can always review your itinerary on the Icelandair website.

Right to care

If your flight has been subject to severe delay, you are entitled to care provided by Icelandair in reasonable relation to your waiting time. This care consists of meals and/or drinks as well as two phone calls. You are entitled to care once your flight has been a subject to a delay of:

  • Two hours or more on flights of 1500 km or less
  • Three hours or more on EU flights between 1500 and 3500 km long
  • Four hours or more for all other flights

Please contact Icelandair agents located on-site to receive your meal vouchers. Sometimes it might not be possible for us to issue vouchers due to the number of passengers being affected by flight disruptions simultaneously. In such cases, we kindly ask that you retain any itemized receipts for costs incurred and submit them for reimbursement. Icelandair considers reasonable costs, in relation to waiting time, to be no more than:

  • 6 hours or less: 18€
  • Between 6 and 12 hours: 36€
  • Between 12 and 24 hours: 65€
  • 24 hours or more: 65€ per 24 hours

Accommodation

If your flight is delayed overnight, and you are unable to return home, you are entitled to accommodation. Please contact agents on-site at the airport for hotel vouchers.

Sometimes it might not be possible for us to issue hotel vouchers, due to the number of passengers being affected by flight disruptions simultaneously. In such cases, we kindly ask that you retain any itemized receipts for costs incurred and submit them for reimbursement. Icelandair considers 215 EUR to be a reasonable price for a double hotel room.

You are also entitled to transportation between the airport and the place of accommodation. If we are unable to provide you with a transportation voucher, please retain all itemized receipts and submit them for reimbursement. Icelandair considers reasonable transportation cost to include a train ticket, a trip with an airport shuttle and/or fuel costs.