Icelandair customers are offered the option to buy Cancellation Protection.
The Cancellation Protection ensures the repayment of that part of a travel fare which has been paid to Icelandair and cannot be repaid in any other way if a customer cannot make the intended journey. If the passenger does not manage to make the journey Icelandair repays the ticket. If the passenger needs to change his travel plan after commencement of the journey, Icelandair repays the relevant travel ticket (part of the ticket that has not been used) or change fees (but not the fare difference).
Documentation in the form of a Medical Certificate signed by a doctor will be required. A Medical Certificate does not entitle a repayment if the Cancellation Protection was not purchased.
The Cancellation Protection can only be purchased at the time when travel fare or confirmation fee is paid.