Booking, ticketing, and agency debit memos
Fare families
Payment policy for Travel Agencies
Valid from July 1, 2025
Reservations and ticketing
Agency debit memos (ADMs)
Valid from July 1, 2025
Changes and cancellations
Changes and reissues
Cancellations and refunds
Name changes and corrections
Medical waivers
Seating, baggage, meals and pets
Booking special seating
Advance seating
Excess baggage
Meal service
Animals in-hold
Reprotection agreements
Halifax (YHZ) cancellation
