Through travel we connect people and places, and connections are more important now than ever. We know you have questions, so we’ve prepared a list of answers to help you plan.
Do you have a booking with us, or thinking about making one? Here’s what you need to know!
For now, travel has changed, and we want to help you prepare for your upcoming flight. Here’s a handy checklist covering the important things you need to know before you take off:
The rules of travel are fast-changing, with governments taking necessary precautions. Before your visit to Iceland, learn about testing and quarantine requirements upon entry. Note that passport-holders from the Schengen area, UK and Canada are welcome, but we do not have a date for US passport-holders yet.
From August 19, all passengers arriving in Iceland must choose a 14-day quarantine OR a double COVID-testing procedure along with quarantine for 5-6 days. The first COVID test is at the border on arrival and the second by the primary healthcare service 5-6 days later. In between the 2 tests, arrivals must go into quarantine.
All travelers to Iceland are required to fill out a pre-registration form before their arrival in the country.
Detailed, up-to-date information on the entry requirements can be found at the official COVID-19 site published by the Icelandic authorities.
If you pay for your airport test in advance while completing your pre-registration, it costs 9,000 ISK, but 11,000 ISK if paid on arrival. There is no charge for the second test.
Note: there is not an option to bring a test result from your home country to be exempt from testing upon arrival in Iceland.
Children born 2005 or later are exempt from the screening and quarantine requirements.
Transit passengers who do not leave the terminal facilities are not required to undergo screening or quarantine.
People who have been certified by the Icelandic health authorities, following a PCR test, as having previously been infected with COVID-19 and have completed a period of isolation, or if they have been shown by antibody measurements to have recovered from COVID-19 are exempt from the screening and quarantine requirements.
Detailed rules for quarantine are outlined in a document from the Icelandic Directorate of Health. See the question below for more information.
If you're affected by this new requirement and wish to change your booking, please visit the Change booking section of our website. If you wish to cancel your booking and apply for travel credit, you can do so online.
See the question above for the requirements for arrivals to Iceland regarding COVID testing and quarantine.
The detailed rules for quarantine are outlined in a document from the Icelandic Directorate of Health.
A list of accommodations that welcome guests in quarantine is available from the website of the Icelandic Tourist Board.
Key points for travelers to Iceland:
Checklist: We have put together a ready to fly checklist for passengers.
Documents: The Icelandic government has published a helpful list of the documents you need to be allowed entry to Iceland.
Pre-register: If you're visiting Iceland, it is important to fill in a pre-registration form before you arrive. Here you will need to enter your personal details, contact information and travel plans. Please note, that this form cannot be submitted earlier than 72 hours before your arrival in Iceland.
Download app: Visitors are strongly encouraged to download and use the free, official COVID-19 tracing app Rakning C-19. The app contains important information on COVID-19 and how to contact the healthcare service in Iceland.
We understand these are uncertain times, but we don't want you to stop making plans. If you are considering booking a new ticket, we offer you the peace of mind of being able to change your flight at a later date. See more details on how you can book now and change later.
You can use your travel credit voucher when you book a new flight on our website. After adding the passenger information and selecting onboard services, a payment step will follow where you can add your voucher number. For more information, please read Terms and Conditions for Icelandair Travel Credit Vouchers.
If you’ve already applied for a refund but have yet to receive it, we kindly ask for your patience, as we are doing our best to resolve all incoming cases. Due to the extremely high volume of requests in this unprecedented situation, significant delays are expected.
We want to assure you that if you have a case open, there is no need to call us to check on the status of your case. We will get to it, and you will get your money back.
You may cancel your booking and apply for a Travel Credit Voucher. For more information please visit the Cancel booking section of our website.
If the Travel Credit voucher does not suit your travel plans, you can also look into whether you are entitled to a refund, which you claim by filling out our contact form. The refund amount depends on your ticket fare type. Please refer to the fare rules of your ticket.
We recommend that you stay up-to-date on the relevant information on our website, as we regularly update our flight schedule and our rebooking policies might change.
If you want to change or cancel a flight that the rebooking policy does not cover, the fare rules of your ticket will apply.
You can change your booking yourself online through Manage booking.
If your flight has been cancelled and you do not intend to travel, you can either get a travel credit voucher or a refund. We recommend that you use the link provided in the email we have sent you to submit your claim. If you have not received an email, you can request travel credit or refund here on our website.
If the Travel Credit voucher does not suit your travel plans, you can request a refund. Please note that the refund amount depends on your ticket fare type, documented in the fare rules of your ticket. Should you wish to receive a refund, submit your request by filling out our contact form.
We are experiencing high volumes to our service center at the current time.
As a result, our customers have a lengthy wait before an agent can answer their call. At the moment, we are focusing our resources to servicing customers with flights within the next 48 hours.
Yes, as of June 15, we require all our passengers and cabin crew to wear masks during the entire duration of the flight, from boarding until disembarking. We also recommend that you wear a mask during your time at the airport. To learn more, please read our information about face masks.
We ask that passengers stay in their allocated seat as much as possible during the flight. By not moving around the cabin, contact between passengers is minimized.
Additionally, in the unlikely event the Icelandic government needs to trace the contacts of a passenger who tests positive for COVID-19, tracing is performed based on seat allocation.
Yes, please note that as of 11 June, 2020, the rules on carry-on baggage have temporarily changed. Passengers are only allowed to take one item on board, which must fit under the seat. Your carry-on bag will have to be placed in hold during check-in or at the gate (no extra charge). Duty-free goods bought at the airport are allowed on board in addition to one item.
Exempt from this rule is medical equipment and fragile items within the baggage allowance. Examples of such are musical instruments or childcare items. We will evaluate each case individually with the passenger.
We have taken this proactive measure to minimize any health risks to our passengers and staff on board by limiting touchpoints on the airplane.
We advise you to familiarise yourself with the procedures at the airports you will be traveling through. Many other airlines have restricted carry-on allowances, and some airports are going to limit screening in security to only one item.
For more baggage related information, please visit our baggage allowance page.
Yes. To minimize health risks to passengers and staff, we are taking the following proactive measures on our flights.
You are welcome to bring your own refreshments on board, but keep in mind that alcoholic beverages are strictly prohibited.
We recommend you purchase drinks after passing through the airport security check, as 100mL limits still apply to liquids in hand luggage at the security screening.
Between Europe and Iceland:
Between North America and Iceland:
Saga Shop is temporarily unavailable on all flights.
Yes. Food service in the Saga Lounge has been limited to ensure the safety and well-being of our visitors and staff.
Fresh food items are no longer served, but drinks remain as normal. Snacks and candy are offered, and we recommend passengers take snacks with them from the Saga Lounge on their flight.
Passengers should also expect changes in the lounges that we partner with in destination airports. Some are either closed at the present time, or have limited service.
We are giving all Saga Club members Bonus Tier Credits in the period from March 2020 until September 2020. The amount of Bonus Tier Credits members will receive is the average number of Tier Credits they have earned for Icelandair flights over the last 12 months prior to March 2020. Please bear in mind that Tier Credits determine whether members are eligible for the status of Saga Silver or Saga Gold membership and that members earn them for flying Icelandair scheduled flights. If you have more questions, please read on.
Who is eligible for the Bonus Tier Credits?
All Saga Club members that have earned Tier Credits for an Icelandair scheduled flight over the last 12 months prior to March 2020 are eligible for the Bonus Tier Credit.
How much Bonus Tier Credits will I receive as a Saga Club member?
The amount of Bonus Tier Credits you will receive is the average number of Tier Credits you have earned for Icelandair scheduled flights in the last 12 months prior to March 2020.
When do I get the Bonus Tier Credits?
The Bonus Tier Credits will be automatically credited to your Saga Club account on the last day of the month for the period of March 2020 until September 2020.
Yes. At Icelandair, safety is always our number one priority – for our customers and our employees. Research has shown that the risk of communicable diseases being transmitted on board an aircraft is minimal. Our cleaning process is robust and we use disinfectants that have proven effective against viruses. Please be reassured that we have taken precautions.
Read more about our safety procedures.
Things change fast as airlines return to the skies, so we recommend travelers check airport websites for up-to-date information about departure and arrival terminals, and which airport services are open.
Due to the fast-changing nature of travel restrictions, we recommend confirming the latest entry requirements for your destination. You can do this on our COVID-19 entry requirements & arrival forms page.